IT Support Specialist
4 weeks ago
About Triumph Motorcycles
Triumph Motorcycles is a renowned manufacturer of high-performance motorcycles, celebrated for their iconic designs and engineering excellence. We are dedicated to crafting exceptional riding experiences that blend heritage with innovation.
Our IT Team Culture
We prioritize delivering exceptional customer service within our IT department. As a key point of contact for internal IT support, we strive to provide a high level of technical expertise and personalized assistance.
Your Role: 2nd Line Service Desk Engineer
- Provide prompt and effective resolution for Incidents, Problems, and Service Requests.
- Ensure adherence to service level agreements (SLAs) through our ITSM platform.
- Contribute to maintaining Triumph's high quality standards in IT support.
- Collaborate with colleagues to deliver a customer-centric IT experience.
Essential Skills and Qualifications
You will possess strong technical skills, excellent communication abilities, and a commitment to providing exceptional customer service.
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