Office Administrator

3 weeks ago


Rutherglen, South Lanarkshire, United Kingdom Chubb Fire & Security UK & Ireland Full time

Are you seeking a role within an organization that truly values its employees?

Chubb Fire & Security is excited to announce an opening for an Office Administrator to become part of our exceptional and high-achieving team.

This position is entirely office-based, and candidates must have the ability to commute to work.

About Us, Our Culture & What We Offer

With over 200 years of experience, Chubb Fire & Security has been dedicated to safeguarding individuals and assets globally. We provide vital and innovative security solutions, including digital CCTV surveillance, intruder alarms, and fire detection systems. Our clientele includes local businesses and many of the top companies in the UK, supported by a diverse team of over 13,000 employees worldwide. Together, we achieve remarkable outcomes.

We are committed to the growth and development of our employees, fostering an environment where careers can flourish. As part of the global API Group, we benefit from a network of organizations that prioritize leadership and professional development as key strategies for success.

SALARY: up to £25,000 per annum

  • 25 days of annual leave, in addition to public holidays
  • Complimentary Onsite Parking
  • Cycle to Work Initiative
  • Employee Referral Bonus (£1000)
  • Company Pension Plan
  • Life Insurance (4 x Basic Salary)
  • Employee Scholarship Program
  • A Central Benefits Platform with a variety of discounts
  • Health & Wellbeing Resources
  • Bravo Awards: Acknowledging exceptional contributions from all team members

Your Responsibilities as an Office Administrator

The primary objective of this role is to deliver administrative assistance to ensure the efficient operation of the branch. You will closely collaborate with the Operations Manager and the General Manager to provide outstanding customer service.

Your Key Duties:

  • Organize, verify, and enter engineer timesheet data weekly, adhering to established timelines and procedures
  • Engage with Customers, Engineers, and the Customer Service Centre regarding installation projects and service inquiries
  • Maintain customer job records, ensuring all relevant information is accurately documented for easy access to customer history
  • Clear canceled jobs and make necessary database updates
  • Assist in generating engineer routine maintenance lists/logs and report on progress
  • Support the Operations Manager with installation planning and management of ongoing work
  • Field calls from Engineers, Customers, and Colleagues to help resolve any issues or concerns

WORKING HOURS: 37.5 hours per week | Monday to Friday | 9-5 | Fully office-based

What We Seek in You

  • Previous experience in administration or customer service
  • Experience in handling customer disputes is advantageous
  • Strong IT literacy skills, familiar with various systems, including in-house portals and Microsoft applications
  • A natural communicator with the ability to build rapport with colleagues
  • Proactive with the capability to prioritize tasks and multitask effectively
  • Highly organized and able to meet deadlines

If you believe you fit this profile, we encourage you to consider this opportunity.


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