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Retail Operations Manager
2 months ago
Job Title: Retail Operations Manager
Company Overview
LaplandUK is a leading provider of immersive Christmas experiences, renowned for its award-winning event that brings the magic of Christmas to life for thousands of children every year.
We are currently seeking a highly skilled Retail Operations Manager to join our vibrant team and play a key role in delivering exceptional customer experiences across our retail operations.
Key Responsibilities
- Event Planning
- Develop and implement retail strategies to drive sales and customer engagement, including product, visual merchandising, and sales forecasting.
- Collaborate with cross-functional teams to ensure seamless event execution and high-quality customer experiences.
- Event Operations
- Oversee the day-to-day retail operations, ensuring that stores are fully staffed, stocked, and maintained to the highest standards.
- Manage the setup and closing of retail departments, ensuring that cleaning, stock levels, and visual merchandising standards are consistently met.
- Human Resources
- Train and develop team members to ensure exceptional service and quality standards are consistently met.
- Maintain and improve team morale, fostering a positive and inclusive work environment.
Requirements
- Proven experience in a retail supervisory role, with a strong track record of driving sales growth and customer satisfaction.
- Excellent leadership and communication skills, with the ability to motivate and develop high-performing teams.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed business decisions.
- Knowledge of retail operations, including visual merchandising, inventory management, and customer service.
What We Offer
- A competitive hourly rate of £15.
- Holiday pay.
- Free hot meal per day.
- Free coffee, tea, and soft drinks.
- 20% discount in LaplandUK retail shops on selected dates.
- Opportunities for career growth and professional development.
