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Night Porter
2 months ago
Hotel Safety and Security Officer
**About the Role**
As a Night Porter at Greene King, you will play a vital role in ensuring the safety and security of our guests, staff, and hotel premises. You will be the first point of contact for late arrival check-ins and walk-ins, providing a warm welcome and memorable experience for every guest.
**Key Responsibilities**
* Provide exceptional customer service, ensuring every guest feels valued and cared for
* Ensure guest and business safety and security is top priority at all times
* Be the first point of contact for late arrival check-ins and walk-ins
* Answer telephone enquiries and deal with customer complaints in a professional and courteous manner
* In the event of a fire, evacuate all guests and team from the business safely and quickly
**What We Offer**
* Competitive salary and benefits package
* Opportunities for career growth and development within our company
* Discounts on food and drink at our Greene King Inns and hotels
* Access to our employee assistance program, providing mental health, well-being, financial, and legal support
**Requirements**
* Willingness to learn and expand your skills
* Great eye for detail, ensuring every guest receives a warm welcome
* Positive can-do attitude and ability to work as part of a team
* Ability to work effectively in a fast-paced environment
**Note**
Due to the nature of the role, we can only recruit candidates over 18 years old.