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Family Support Services Coordinator

3 months ago

Woking, Surrey, United Kingdom Lka People Ltd Full time
Job OverviewPosition: Family Engagement Manager (Scale 2)
Location: HMP Coldingley
Salary: £28,875 per annum
Working Hours: 26.5 hours per week (Monday to Sunday)
Benefits: Free parking; candidates should ideally possess a vehicle due to location constraints.

Objective: To oversee the management of family services at HMP Coldingley on a temporary basis during maternity leave. The site comprises teams of Family Engagement Workers, Family Support Workers, play staff, volunteers, and student placements. The role emphasizes casework, visitor center operations, children's services, catering, and family group work interventions.

Goal: To foster and sustain positive connections between inmates and their families, thereby reducing recidivism through the maintenance of family ties. The service aims to ensure that children, families, and inmates are treated with dignity and respect, while also facilitating access to community support and early intervention services to mitigate intergenerational crime.

Key Responsibilities:
  • Support for Inmates and Families: Provide a service that ensures inmates, their children, caregivers, and relatives receive appropriate advice, guidance, and support to nurture positive relationships.
  • Visitor Center Management: Oversee the Visitor Center, offering assistance to visitors before and after visits; ensure the center is operational and staffed during designated hours, with accurate information readily available.
  • Children's Services: Lead and implement high-quality programs that create a safe and welcoming environment for the children of inmates, including services in the Visitor Center and organized play sessions.
  • Team Leadership: Offer supportive, person-centered management to Family Support Workers, volunteers, and student placements. Responsible for recruitment, training, and supervision of staff and volunteers.
  • Operational Planning: Develop and execute the local operational strategy for the service, compile statistics, and provide regular updates to senior management.
  • Health and Safety: Ensure the health, safety, and welfare of volunteers and student placements within the team and service.
  • Safeguarding: Enforce the safeguarding policy, ensuring that concerns are reported according to established protocols.
  • Data Protection: Implement data protection and security measures, ensuring that information regarding inmates and families is securely maintained.
  • User Engagement: Actively involve service users in accordance with the user engagement policy and strategy.
  • Diversity and Inclusion: Promote diversity and ensure services are accessible to all users.
  • Prison Security Compliance: Adhere to prison security protocols and policies, participating in relevant training.
  • Financial Oversight: Assist in the effective management of the budget with guidance from the Services Manager/Head of Services Delivery and Development.
  • Collaborative Partnerships: Serve as the primary contact for family services within the prison, participating in operational reviews, stakeholder meetings, and collaborative efforts with other services.
Essential Qualifications:
  • Understanding of the criminal justice system and the effects of incarceration on inmates and their families.
  • Clear comprehension of professional boundaries.
  • Experience supporting individuals with complex needs in a multi-agency context.
  • Background in a prison environment and awareness of the challenges in delivering comprehensive family services.
  • Strong numeracy and literacy skills.
  • Exceptional advocacy, communication (both verbal and written), and interpersonal abilities.
  • Outstanding organizational skills and capacity to manage a demanding workload.
  • Empathy for the families of inmates.
  • Results-driven with a proactive approach.
  • Ability to maintain composure in challenging situations.
  • Commitment to ongoing personal development and learning.
This position is subject to a probationary period, verification of identity and right to work in the UK, satisfactory references covering a three-year period, declaration of any unspent criminal convictions, and compliance with prison vetting and security checks.