Client Support Representative

3 weeks ago

Swindon, Swindon, United Kingdom 8Bit Studios Full time

Job Title: Client Support Representative

Location: Swindon

Company: 8Bits

About Us:

8Bits is a leading entertainment management firm based in Swindon, recognized for delivering exceptional products and outstanding client support. We are dedicated to ensuring our clients have a positive and enjoyable experience. We are seeking a friendly and detail-oriented Client Support Representative to join our team and help us maintain our high standards of service.

Role Overview:

Are you enthusiastic about providing top-notch client support? As a Client Support Representative at 8Bits, you will be the first point of contact for our clients, assisting them with inquiries, resolving issues, and ensuring they have a positive experience. Your role is vital in upholding our reputation for exceptional client service.

Key Responsibilities:

  • Welcome and assist clients with their inquiries, delivering friendly and knowledgeable service.
  • Address client issues and complaints promptly and professionally, ensuring client satisfaction.
  • Facilitate sales transactions, returns, and exchanges, maintaining accuracy and efficiency.
  • Keep detailed and accurate records of client interactions and transactions.
  • Support the sales team by providing information and assistance as needed.
  • Assist with administrative tasks, including data entry and managing client databases.
  • Collaborate with team members to ensure consistent and high-quality client service.
  • Stay informed about product knowledge and company policies to provide accurate information to clients.
  • Participate in training sessions to enhance client service skills and product knowledge.
  • Adhere to company policies and procedures to ensure compliance and high standards of service.

What We're Looking For:

  • Previous experience in client support or a similar role is preferred but not required.
  • Strong communication and interpersonal skills with a friendly and approachable demeanor.
  • Excellent problem-solving skills and the ability to handle challenging situations calmly and professionally.
  • Strong organizational skills and attention to detail.
  • Proficiency in using client support software and Microsoft Office Suite.
  • Flexibility to work various shifts, including evenings and weekends if needed.
  • A proactive and self-motivated attitude with a strong work ethic.
  • Ability to work effectively both independently and as part of a team.
  • A passion for delivering excellent client service and contributing to a positive client experience.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to work in a dynamic and supportive environment.
  • Hands-on experience in client support within the entertainment industry.
  • A friendly and collaborative team atmosphere.
  • Opportunities for growth and development within the company.

How to Apply:

To be considered for the position, please send your CV and a cover letter detailing your interest and relevant experience.

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