Support Professional

7 days ago

Chingford, Greater London, United Kingdom London & Quadrant Housing Trust Full time
About the Role

We are seeking a dedicated and compassionate Support Worker to join our team at London & Quadrant Housing Trust. As a Support Worker, you will play a vital role in supporting adults with high mental health support needs to build the skills needed for independent living.

Key Responsibilities
  • Resident Advocacy: Ensure residents' voices are heard and their needs are effectively represented during meetings with professionals and agencies.
  • Housing & Scheme Support: Monitor repairs, conduct regular health and safety inspections, liaise with contractors and fire risk assessors, and assist with estate checks to maintain a safe and well-maintained environment.
  • Record Keeping: Maintain accurate support plans, risk assessments, and daily notes. Ensure all documentation is accessible using basic IT tools.
  • Promote Independence: Help residents develop life skills for independent living, from managing daily tasks to engaging in community activities.
  • Problem-Solving and Crisis Management: Be alert and capable of addressing problems independently, make effective crisis management interventions and escalate issues when required.
  • Recovery-based interventions and Support: Be able to support with recovery as well as relapse and advocate for necessary treatment.
  • Team Collaboration: Work closely with colleagues, external professionals, and stakeholders to deliver high-quality, personalized support.
What You'll Bring
  • Effective Communication: Strong written & verbal communication skills for clear documentation and effective engagement with residents, their families, and professionals.
  • IT Competency: Demonstrable IT skills to update records on organisational databases and manage day-to-day administrative tasks efficiently.
  • Health & Safety Awareness: Maintain a safe environment and are knowledgeable about health and safety standards, including lone working procedures and safeguarding.
  • Passion & Care: Genuinely interested in supporting individuals with mental health needs, helping them achieve greater independence.
  • Adaptable Skills: You bring relevant skills from other sectors, enhancing your ability to support residents.
  • Person-Centred Approach: Dedicated to treating residents with dignity, focusing on their personal goals and well-being.
  • Quick-Thinking & Autonomous: Able to make swift decisions independently while knowing when to seek support.
  • Collaborative & Inclusive: Work well in a diverse team environment, valuing the input of others.
Why Work for London & Quadrant Housing Trust

We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

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