Lead Planner for Field Operations

4 weeks ago


Thirsk, North Yorkshire, United Kingdom Candid Hire Full time

Field Service Planning Supervisor

Salary: £30,000 per year

Location: On-site

Join Candid Hire as a permanent member of our team, where you will play a crucial role in managing our field service planning operations. With over 45 years of industry leadership, we are looking for someone who is eager to take on new challenges and contribute to our innovative approach.

Position Overview:

As the Field Service Planning Supervisor, you will oversee the daily operations of the planning team, ensuring efficient scheduling and resource allocation for our engineers nationwide.

Key Responsibilities:

  • Lead the planning team to deliver effective daily schedules for field engineers.
  • Optimize resource utilization and collaborate with regional managers to ensure engineer availability.
  • Forecast resource needs and address any gaps in service delivery.
  • Drive continuous improvement initiatives in the planning process to achieve:
    • Revenue recovery targets
    • Engineer utilization goals
    • Accurate revenue estimations for all jobs
    • Efficient planning and procurement of parts for larger projects
    • Management of backlogs to meet targets
    • Adherence to customer SLA commitments
    • Resolution of exceptions and customer concerns
  • Conduct root cause analysis to identify and resolve issues affecting service delivery.
  • Collaborate with senior management to understand and implement new customer contract obligations.
  • Provide out-of-hours service coverage as needed.
  • Manage team performance, set targets, and conduct appraisals.
  • Authorize team holidays while ensuring national coverage.

Qualifications:

  • Proven experience in field service operations management.
  • In-depth knowledge of remote field management challenges.
  • Strong leadership and teamwork skills.
  • Self-motivated with excellent communication abilities.
  • Analytical thinker with the capacity to perform under pressure.
  • Adept at navigating ambiguity and making informed decisions.

We are looking for a dedicated professional who is ready to make a significant impact in our field service operations.


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