IT Support Specialist

2 weeks ago


Seaton Carew, Hartlepool, United Kingdom Deerfoot IT Resources Limited Full time
IT Technician Job Description

We are seeking a skilled IT Technician to provide comprehensive IT support across all aspects of operations. This role will involve resolving IT-related issues, ensuring smooth day-to-day operations, and supporting the team with technical challenges.

Key Responsibilities:
  • Provide hands-on technical support for hardware and software issues, including troubleshooting and resolving IT problems.
  • Manage and maintain computer systems, servers, and network infrastructure.
  • Assist with the installation, configuration, and maintenance of IT equipment and software.
  • Monitor and respond to IT service requests, ensuring timely and effective resolution.
  • Support users with IT-related queries and provide training where necessary.
  • Work closely with our group IT function in Switzerland to ensure alignment with company-wide IT policies and procedures.
  • Ensure data security and backup systems are functioning correctly.
  • Maintain an inventory of IT assets and ensure all equipment is properly documented and updated.
Requirements:
  • Proven experience in an IT support or technician role.
  • Strong knowledge of computer hardware, software, and network systems.
  • Ability to troubleshoot and resolve technical issues efficiently.
  • Familiarity with Windows operating systems, Microsoft Office Suite, and other common software applications.
  • Experience with server management and network administration is a plus.
  • Strong communication skills and the ability to work well with others.
  • Ability to work independently and manage multiple tasks simultaneously.

This is a temporary position to cover the absence of the current onsite IT Technician. The duration of the role may vary depending on the needs of the business.



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