Operations Director

4 weeks ago

Windsor, Windsor and Maidenhead, United Kingdom Centrica Full time
Join Our Team as an Operations Manager

We are Centrica, a family of brands revolutionising a cleaner, greener future. Our mission is to make an impact that will truly change tomorrow. As an Operations Manager, you will play a vital role in energising a greener, fairer future.

About the Role

We are seeking an experienced Operations Manager to join our Metering Asset Provider (MAP) team. This is a fantastic opportunity to be part of a new and exciting team that will help us achieve our ambition of a profitable future Net Zero platform.

As an Operations Manager, you will be responsible for the management of £1billion of capital deployed over the next 5 years through the funding of installation of Smart Meters. You will produce accurate and timely rental invoices to external clients, reaching a potential value of c£120m per annum within the next 5 years.

Key Responsibilities
  • Forecasting – using data, produce long term forecasts and manage performance against them, to ensure strong governance over revenue
  • Collections – through robust governance and risk mitigation, effectively manage debtor portfolio, protecting the capital invested in smart meters
  • Client management – Build a client management capability for the MAP business, including preparing performance packs for existing clients
  • Lifecyle management – measure and monitor the end to end performance of an asset, identifying and implementing operation efficiencies to enhance revenue
  • Reporting – produce weekly and monthly insight packs, highlighting business performance against financial plan
  • Contract Management - Lead the contract management of new and existing clients, owning the processing of data in accordance with contractual deadlines
Requirements
  • Service: passionate about getting things right, first time, and able to bring some Billing/Collections expertise onboard to help support the MAP growth
  • Commerciality: Aligned to core vision of new MAP and reiterates the message around the vision and making Centrica more profitable
  • Strong communicator: Builds strong and sustainable relationships across teams allowing effective collaboration to deliver or quickly resolve issues
  • Prioritisation: able to seamlessly manage multiple conflicting priorities
  • Challenge and support: able to positively challenge other stakeholders where appropriate to ensure the best outcome for the MAP is delivered
  • Able to operate in an autonomous environment
  • Trust: Open, honest and able to build mutual trust with colleagues
  • Previous experience within an Operations Leadership role
  • Expertise in Billing & Collections processes, ideally included Litigation
  • Experience of meter supply & industry knowledge
  • Existing manufacturer relationships
  • Relationship development
  • Stakeholder development

We are looking for someone who is passionate about getting things right, first time, and able to bring some Billing/Collections expertise onboard to help support the MAP growth. If you are a strong communicator, able to build strong and sustainable relationships across teams, and have a proven track record of delivering results in a fast-paced environment, we would love to hear from you.

Please note that this is a challenging role that requires a high level of commercial acumen, strong analytical skills, and the ability to work in an autonomous environment. If you are up for the challenge, we would be delighted to hear from you.

We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to diversity and inclusion and believe that a diverse workforce is essential to our success.

Please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you.

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