Area Director

1 month ago

Windsor, Windsor and Maidenhead, United Kingdom Salutem Care & Education Full time
Job Title: Area Director

As a key member of our leadership team, the Area Director will play a pivotal role in driving the performance of our North East services. Reporting directly to the Divisional Director, you will lead a team of managers and support functions to achieve quality, customer, financial, and growth targets.

Key Responsibilities:
  • Provide operational support to the Divisional Director and services to achieve GOOD or OUTSTANDING ratings with the Regulator, utilizing internal audits.
  • Implement recommendations from children and young people's feedback, ensuring the Divisional Director is informed of progress.
  • Lead in driving improvement on quality performance metrics, such as audits compliance, action plan completion, and other relevant metrics.
  • Deliver service improvement through effective management of complaints, compliments, and feedback, ensuring lessons are learned and shared.
  • Manage and lead on complaints, achieving a positive and complete resolution in line with policy.
  • Remove barriers and ensure managers have access to internal and external support services to achieve maximum performance.
  • Have a good awareness of Ofsted and CIW regulations to support Registered Managers in readiness and during assessment processes.
  • Ensure legal frameworks ensure children and young people's safety and court orders are enacted where necessary.
  • Ensure environments are safe, meet health and safety requirements, and are of a decorative presentation.
  • Work with children and young people, their support, and circle of support to develop ways of hearing their voice for best outcomes.
  • Have a good working knowledge of regulatory and legal frameworks relevant to the children's and young people's social care sector.
  • Lead and oversee allocated locations in support of the Regional Director using data and IT systems.
  • Work with Registered Managers to support staff teams to meet mandatory training and seek further support for specialist training.
Financial and Commercial:
  • Support the Divisional Director to identify capex and resources needed to drive new revenue and quality improvements, ensuring a robust return on investment.
  • Support the Divisional Director to actively seek opportunities for commercial partnerships with key third-party organizations.
  • Ensure homes are fully compliant with company financial operating instructions, policies, and procedures.
  • Assist the Divisional Director to identify opportunities for business development, including re-developments, new services, and partnership working with commissioners.
  • Support the Divisional Director and Children's Division Senior Management Team to develop the Children's Division Strategy.
Requirements:
  • Good standard of oral and written Math and English.
  • Confident problem analysis and judgment skills.
  • Strong relationship building skills.
  • Quality and customer-focused.
  • Responsive and flexible to changing demands and priorities.
  • Celebrates success and performance manages in a supportive and constructive way.
  • Experienced in project management.

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