Charity Shop Supervisor

4 weeks ago

Burgess Hill, West Sussex, United Kingdom PDSA Full time
About the Role

We are seeking a highly motivated and experienced Charity Shop Manager to join our team in Burgess Hill. As a key member of our retail team, you will be responsible for leading a team of colleagues and volunteers to achieve sales targets and provide an exceptional customer experience.

Key Responsibilities
  • Lead the team to maximise profit by ensuring a great retail experience, strong brand messaging, efficient stock rotation and good use of financial and competitor data
  • Coach, recruit and train a team, including volunteers, to be the best they can be encouraging new ideas and ways of doing things
  • Drive a culture of continuous improvement constantly reviewing KPIs and performance data to gain insight into what works and what doesn't
  • Be passionate about PDSA as a charity and raise awareness of what we do with every customer
About You

We are looking for a passionate retailer with great leadership and mentoring skills, who has a proven track record of delivering objectives and profit targets. You will also have a strong understanding of what constitutes great customer service and be able to instil your passion and abilities in your retail team.

Benefits

We offer a wide range of benefits, including flexible working options, 25 days holiday (excluding Bank Holidays) with the option to buy and sell up to 5 days per year, an additional Wellbeing Day to take whenever you like to help recharge your batteries, and a generous Auto-Enrolment pension and/or Contributory pension schemes available starting at an enhanced rate of 5% contributions up to 10%.

We are committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.

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