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Allocations and Sales Specialist

2 months ago

Uxbridge, United Kingdom Adecco UK Limited Full time
Job Title: Allocations and Sales Advisor

Join Adecco UK Limited as an Allocations and Sales Advisor and be part of a dynamic team that delivers exceptional student services.

About the Role:

We are seeking a highly organized and customer-focused individual to support the delivery of operational routines and administrative provision for the Allocations and Sales team. As an Allocations and Sales Advisor, you will work closely with the team to ensure the effective and efficient delivery of student allocations services, proactive debt management, and financial arrangements.

Key Responsibilities:
  • Provide exceptional student service in administrative duties for Allocations and Sales.
  • Carry out virtual appointments and review financial arrangements, escalating to the Allocations and Sales Team Leader/Accommodations Manager for approval.
  • Support proactive debt management by contacting students using various communication methods to reduce Student Living debt.
  • Manage Allocation & Sales virtual appointments and review financial arrangements, escalating to the Accommodation Manager (Allocations & Sales) for approval.
  • Support and signpost students to appropriate services and stakeholders when in financial hardship.
  • Support the Student Living Customer Service team by providing second-line support to resolve complex queries related to room allocations and licence agreement payments.
  • Collaborate with the Student Living Customer Service team to share information on processes and deliver training related to allocations and sales to support the student journey.
  • Actively promote on-campus and off-campus residential accommodation.
  • Produce statistics and spreadsheets of data as required, exporting data from the Student Living software into Excel, using pivot tables, filtering, formatting, and manipulating data using Excel.
  • Ensure completion of University Compliance training and stay up-to-date on relevant policies and procedures.
  • Work unsupervised, manage a large and variable daily workload, and carry out day-to-day administrative tasks, including filing documentation and PC setup.
  • Be a key member of the Allocations & Sales team in the distribution, receipt, allocation, and processing of licence agreement applications for Fresher, PG, UG, and visiting students.
  • Support the Head of Student Living in implementing operational changes, utilizing best practice, new technologies, and tailoring services offered to meet the changing needs of our customers.
  • Support, collaborate, and provide training to all teams in Students Living, including (but not limited to) Allocations and Sales, Customer Service, Service Delivery & Compliance, and Brunel Student Lettings.
  • Ensure that complaints triaged to the Allocations and Sales team are promptly acknowledged and dealt with using diplomacy, escalating to the Student Living Management team/Head of Student Living where necessary.
  • Support the delivery of effective, student and customer-focused application and allocation process to maximize University income.
  • Ensure and support that all finance regulations are adhered to throughout the service.
  • Check systems and payment amounts for each student are correct before invoicing using the Brunel University London finance system, as part of the income payment approval process.
  • Responsible for checking/recording accommodation deposits and Licence Agreements using various technology and systems, e.g., Kx, SITS, CHIME, Windows, Outlook, Word, and Excel.
  • Keep skills up-to-date, such as Excel, Access, and PowerPoint, Web skills.
  • Responsible for day-to-day decision making in relation to own duties and ability to recognize when to refer or involve others.
  • Liaise with other stakeholder departments to share and obtain current and up-to-date information regarding Student Living, Commercial, and Campus Services and the University.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role, your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.