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Quality Assurance Manager

2 months ago


Hockley, Birmingham, United Kingdom INSTARMAC GROUP Full time
Job Description

Job Title: Quality Assurance Manager

Company: Instarmac Group

Job Type: Full-time

Location: Tamworth

Job Category: Quality Assurance

About Us:

Instarmac Group is a leading manufacturer and distributor of cement and bitumen-based products to the world market. We pride ourselves on our open communication, strong family feel, and work ethos where everyone is valued and rewarded for their contributions.

About the Role:

We are seeking a highly skilled and experienced Quality Assurance Manager to join our Operations Team on a permanent basis. As a Quality Assurance Manager, you will be responsible for providing accurate guidance to the company on all Quality-related matters and promoting a positive culture and approach towards health, safety, environment, and sustainability.

Key Responsibilities:

  • Establish and implement quality policies and procedures to maintain high standards.
  • Ensure that quality strategies and processes are in place to meet business objectives, setting product quality targets and operational needs to enable the company to function effectively.
  • Establish long-term quality improvement plans, driving a culture of continuous improvement.
  • Monitor industry trends and advancements to integrate best practices into the quality management system.
  • Ensure compliance with relevant regulations, standards, and certifications.
  • Maintain up-to-date knowledge of quality assurance methodologies, tools, and techniques.
  • Provide expert advice on quality-related issues, acting as the primary point of contact relating to quality matters.
  • Analyze data and utilize KPIs to identify improvements in all areas of Quality, customer, supplier, and internal performance.
  • Implement corrective actions and monitor the effectiveness of improvements.
  • Perform regular internal audits and inspections to assess adherence to quality standards.
  • Maintain the Rospa Gold award status and management systems, processes, and procedures in accordance with ISO 9001, ISO 14001, and ISO 45001 standards.
  • Update the CMS (Customer Management System) Investigate and identify areas of non-conformance, chairing meetings with department heads to identify root cause and corrective actions for timely conclusions.
  • Implement lean manufacturing techniques and six sigma methodologies to optimize quality, improve customer satisfaction, and reduce costs related to defects and inefficiencies.
  • Investigate and resolve customer complaints related to product quality.
  • Work with the Technical department teams to address and incorporate customer needs and expectations.
  • Develop and manage risk management plans to ensure product reliability and effectiveness.
  • Lead, mentor, and develop a team of quality assurance and HSE professionals, carrying out performance and development appraisals, setting objectives, targets, and training where applicable.
  • Guide and support on all compliance matters involving legislation, changes, and HSE/Government updates.

Requirements:

  • NEBOSH Certificate/Diploma
  • Demonstrable and proven track record in the use of Quality tools, such as 8D, FEMEA, Ishikawa, Root cause, Kaizen/Six Sigma, and 5Y associated Quality tools.
  • Knowledgeable understanding of ISO 9001 and adherence to additional standards, ISO 14001, and ISO 45001.
  • Experience of SAP, SharePoint, and Excel.

What We Offer:

We offer a competitive starting salary, as well as the following fantastic benefits:

  • Performance Profit-Related Bonus (PPRB) - a discretionary bonus of around 8% of salary paid annually.
  • Up to 29 days annual leave.
  • 5-7.5% pension contribution.
  • Private medical cover.
  • Life Cover & Income Protection.
  • Dental cover plan.
  • Free use of our holiday homes in Tenerife, Padstow, and St Ives with subsidized petrol/flight costs.
  • Charity events, match funding, and volunteering opportunities.
  • An extensive EAP suite to support health and financial wellbeing.
  • Retail discounts and savings.