Front Desk Associate

3 days ago


Falkirk, Falkirk, United Kingdom whitbread Full time

Job Summary:

We are seeking a skilled and friendly Front Desk Associate to join our team at Premier Inn in Falkirk. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is comfortable and enjoyable.

Key Responsibilities:

  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Process payments, handle guest complaints, and maintain a high level of customer satisfaction.
  • Work collaboratively with the housekeeping team to ensure rooms are clean and ready for guests.
  • Participate in ongoing training and development to enhance your skills and knowledge.

What We Offer:

  • A competitive hourly rate.
  • A fixed-term contract with a clear end date.
  • A 24-hour work schedule, spread across 3 days per week.
  • Opportunities for career growth and development within our company.
  • A range of benefits, including a pension scheme, save-as-you-earn scheme, and discounts on Premier Inn rooms and Whitbread restaurants.

Requirements:

  • Excellent communication and interpersonal skills.
  • A passion for delivering exceptional customer service.
  • Ability to work effectively in a fast-paced environment.
  • Basic computer skills and familiarity with administration systems.

Why Work with Us:

  • We value diversity and inclusion, and welcome applications from under-represented groups.
  • We offer a supportive and inclusive work environment.
  • We provide opportunities for career growth and development.


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