Front Desk Associate
3 days ago
Job Summary:
We are seeking a skilled and friendly Front Desk Associate to join our team at Premier Inn in Falkirk. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is comfortable and enjoyable.
Key Responsibilities:
- Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly.
- Manage the front desk operations, including check-in, check-out, and room assignments.
- Process payments, handle guest complaints, and maintain a high level of customer satisfaction.
- Work collaboratively with the housekeeping team to ensure rooms are clean and ready for guests.
- Participate in ongoing training and development to enhance your skills and knowledge.
What We Offer:
- A competitive hourly rate.
- A fixed-term contract with a clear end date.
- A 24-hour work schedule, spread across 3 days per week.
- Opportunities for career growth and development within our company.
- A range of benefits, including a pension scheme, save-as-you-earn scheme, and discounts on Premier Inn rooms and Whitbread restaurants.
Requirements:
- Excellent communication and interpersonal skills.
- A passion for delivering exceptional customer service.
- Ability to work effectively in a fast-paced environment.
- Basic computer skills and familiarity with administration systems.
Why Work with Us:
- We value diversity and inclusion, and welcome applications from under-represented groups.
- We offer a supportive and inclusive work environment.
- We provide opportunities for career growth and development.
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