Receptionist- Part Time
6 months ago
1This role is the first point of contact for SPSC customers. The postholder as part of the Facilities Team will be responsible for the provision of a professional front of house service, ensuring each customer’s experience creates a positive impression of SPSC and meets their expectations. This will also include the administration of bookings, switchboard operations and ensuring the effective operation of the SPSC front of house
- Responsibilities- 1To provide a front of house reception service, meeting and greeting customers (both SPS and partner agencies) and providing first point of contact.
- 1To manage the main switchboard and key safe as per SPSC processes and ensure the reception area is secure and free from hazards.
- 1To be part of the team responsible for booking and allocating training rooms, bedrooms, tracking and monitoring to ensure the maximum use of available space; recording usage and collecting data daily for reporting to the Facilities Manager on a monthly basis.
- 1To be part of the team checking that all training rooms are set up prior to the start of each event; confirming with customers/facilitators that room set, delegate numbers etc are requested in the booking form; confirming final numbers with Catering Manager prior to 10.00am
- 1The post holder will be required to set up the training room, rearrange furniture as requested and ensure resources are in place and/or replenished as required when covering for annual leave for other members of the team.
- 1The post holder will be part of the team responsible for maintaining stationery stock levels and re ordering via the Facilities Manager.
**Person Specification**- Qualification Requirements- 1- Minimum of two National 5 at Grade C or above (including English & Maths/Arithmetic) or equivalent qualifications or relevant experience**.** **Essential**
- 1- Relevant customer service qualification (min level SVQ 2) or evidence of further qualification/professional development in reception/hospitality or equivalent.**Desirable**
- Knowledge, Skills and Experience Requirements- 1- A good understanding of the key elements of Professional Customer Service. **Essential**
- 1- Experience in using Microsoft Word, Excel and associated software packages. **Essential**
- 1- Experience as a receptionist in a hotel/hospitality environment. **Desirable**
- Behaviour Requirements- 1- Listen & Communicate- 1- Plan & Organise- Selection method 1 1- Interview
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