Post-Sales Support Specialist

2 months ago

Oxford, Oxfordshire, United Kingdom Oxford University Press Full time

About the Role

In this position, you will be responsible for delivering exceptional customer support and driving customer satisfaction within the Law Practitioner sector. Your primary goal will be to provide specialist post-sales support, ensuring customers have a seamless experience with our products and services.

Key Responsibilities:

  • Develop and maintain long-term customer relationships
  • Drive customer value and retention
  • Facilitate customer satisfaction and engagement
  • Proactively identify and resolve complex customer issues
  • Systematically capture customer feedback and market trends
  • Develop in-depth knowledge of our products and services
  • Identify opportunities for upselling and cross-selling
  • Collaborate with internal teams to drive business growth

About You

We are seeking a highly motivated and customer-focused individual with strong communication skills and experience in customer-facing roles. You will be able to work autonomously, while also being a team player. Your ability to empathize with customers and provide solutions-driven support will be essential in this position.

Requirements:

  • Strong organizational and presentation skills
  • Proven empathy and communication skills
  • Experience in relationship/account management
  • Self-driven and results-oriented
  • Ability to triage and resolve technical issues

Benefits

Oxford University Press offers a comprehensive benefits package, including 25 days' holiday, bank holidays, and a 35-hour working week. We also provide a range of employee networks and societies, as well as a contributory pension scheme and access to local discounts.

This role comes with a discretionary annual bonus and opportunities for career growth and development within the company.

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