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Client Relationship Operations Lead
2 months ago
Aptia is a pioneering entity in the realm of employee benefits and pension administration services, dedicated to enhancing the administration landscape for the better.
We are committed to supporting over seven million individuals in leading healthier and more fulfilling lives. At Aptia, we prioritize investment in learning and development, crafting unique career trajectories for our team members, who are the foundation of our organization.
Our team exemplifies our core values daily, striving to exceed client expectations, continuously evolve, and cultivate authentic long-term relationships.
If you are eager to join a dynamic sector within a company culture that is adaptable and committed to your professional growth, this role may align perfectly with your aspirations.
Position OverviewIn this role, you will oversee the strategic commercial growth and operational management of client relationships and service solutions for a designated portfolio of clients, representing Aptia with integrity at all times.
Key Responsibilities- Manage accounts for a select group of key clients.
- Supervise daily client and operational activities based on established KPIs.
- Effectively understand and address client needs, manage risks, and comply with procedures.
- Oversee financial aspects and provide necessary information for business operations and audits.
- Act as the commercial lead for clients, implementing innovative financial and contractual solutions as needed.
- Possess a deep understanding of the intricacies involved in pension scheme administration.
- Demonstrate specialized knowledge in Defined Benefit (DB) schemes.
If this opportunity resonates with your career goals, we encourage you to consider this role.