Service Coordinator

1 month ago


Westerham, United Kingdom Julie Rose Recruitment Full time
Service Administrator

An exciting opportunity has arisen to join a national organisation in their head office, located in a friendly office in Westerham. We are seeking a confident local candidate to be a key part of the service team.

Key Responsibilities:
  • Working as part of a team in the busy Service Department.
  • Allocated your own Technicians to look after.
  • Answering service line and Sales line when required.
  • Technician queries, access requests, access problems.
  • Intermediary between Management and Techs.
  • RAMS.
  • Routine scheduled dates.
  • Emergency Call outs.
  • Logging, booking, costing ad-hoc job work.
  • Checking if call outs have been completed.
  • Updating Purchase Orders.
  • Variety of emails on the Service inbox – all emails need some info.
  • Opening the post when required.
  • Collecting payments for Domestic job work and logging it on the system.
  • Setting up new contracts, cancelling contracts, amending contracts on Service Tracker.
  • State of Service for allocated Technicians.
  • Working on our Cloud Base Service Tracker.
  • Updating client portals.
  • Chasing Billing Queries.
Working Hours:

Expected hours are Monday to Friday 09:00 to 17:00 core hours and on a rota to do 8-4pm per month.


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