Service Coordinator
3 weeks ago
We are seeking a highly organized and detail-oriented Service Administrator to join our team at Zoom Recruitment Services Ltd. As a Service Administrator, you will play a crucial role in ensuring the smooth operation of our service department.
Key Responsibilities:- Manage and maintain our Service / Service-Tracker system, including troubleshooting, training, and updating.
- Report any service issues to the relevant Service Manager and assist with resolving problems.
- Provide exceptional customer service via our service line and respond to customer inquiries.
- Support Service Managers with administrative tasks, including proofreading emails and reports.
- Collaborate with technicians to resolve queries, access requests, and problems.
- Act as an intermediary between management and technicians to ensure effective communication.
- Assist with RAMS (Risk Assessments & Method Statements) and scheduling routine dates as required.
- Verify the completion of 'call-outs' and log 'job-work' orders onto the system.
- Set up, amend, and cancel contracts with management permission.
- Address and assist with setting up and solving problems with technicians' mobile phones.
- Explain contract details to technicians and arrange parking for them.
- Monitor and report on technician service levels and chase technicians to complete scheduled tasks.
- Regularly email reports to certain clients and manage block treatment administration.
- Set up, maintain, and troubleshoot client portals to ensure access permits are up to date.
- Assist with organizing holiday cover for technicians.
We offer a competitive salary of up to £26,000 per year and a range of benefits, including company pension and free on-site parking.
Please note that due to the high volume of applications, we regret that we are unable to respond to all candidates. If you have not been contacted within seven days, please assume that you have not been selected for this opportunity.
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