Service Operations Coordinator
3 weeks ago
Service Administrator Role
Zoom Recruitment Services Ltd is seeking a skilled Service Administrator to join our client, a leading national service provider in the UK. This role will involve assisting in the smooth running of the service department, ensuring all aspects of the Service / Service-Tracker system are handled efficiently.
Duties and Responsibilities:
- Manage the Service / Service-Tracker system, including troubleshooting, training, updating, importing reports, emailing reports, and amending details as needed.
- Report any service problems to the relevant Service Manager.
- Provide excellent customer service via the service line.
- Support Service Managers with administration tasks, including proofreading emails and reports.
- Assist with resolving technician queries, access requests, and problems.
- Act as an intermediary between management and technicians.
- Manage RAMS (Risk Assessments & Method Statements).
- Schedule routine dates as required.
- Verify call-outs have been completed.
- Log job-work orders onto the system and proofread as needed.
- Set up, cancel, or amend contracts with management permission.
- Address and assist with setting up and solving problems with technicians' mobile phones.
- Explain contract details to enquiring technicians.
- Arrange technicians' parking.
- Check and report on technicians' service status.
- Email regular reports to certain clients.
- Manage block treatment administration, sending letters, organizing technicians, and typing/sending reports.
- Set up, maintain, and troubleshoot client portals, ensuring access permits are up-to-date.
- Assist with organizing holiday cover for technicians.
Benefits:
- Company Pension
- Free On-site Parking
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