Service Operations Coordinator

3 weeks ago


Westerham, Kent, United Kingdom Zoom Recruitment Services Ltd Full time

Service Administrator Role

Zoom Recruitment Services Ltd is seeking a skilled Service Administrator to join our client, a leading national service provider in the UK. This role will involve assisting in the smooth running of the service department, ensuring all aspects of the Service / Service-Tracker system are handled efficiently.

Duties and Responsibilities:

  • Manage the Service / Service-Tracker system, including troubleshooting, training, updating, importing reports, emailing reports, and amending details as needed.
  • Report any service problems to the relevant Service Manager.
  • Provide excellent customer service via the service line.
  • Support Service Managers with administration tasks, including proofreading emails and reports.
  • Assist with resolving technician queries, access requests, and problems.
  • Act as an intermediary between management and technicians.
  • Manage RAMS (Risk Assessments & Method Statements).
  • Schedule routine dates as required.
  • Verify call-outs have been completed.
  • Log job-work orders onto the system and proofread as needed.
  • Set up, cancel, or amend contracts with management permission.
  • Address and assist with setting up and solving problems with technicians' mobile phones.
  • Explain contract details to enquiring technicians.
  • Arrange technicians' parking.
  • Check and report on technicians' service status.
  • Email regular reports to certain clients.
  • Manage block treatment administration, sending letters, organizing technicians, and typing/sending reports.
  • Set up, maintain, and troubleshoot client portals, ensuring access permits are up-to-date.
  • Assist with organizing holiday cover for technicians.

Benefits:

  • Company Pension
  • Free On-site Parking


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