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Automotive Acquisition Representative

2 months ago

Birkenhead, Wirral, United Kingdom Cox Automotive Full time
About the Role

Cox Automotive is seeking a highly skilled and motivated National Vehicle Buyer to join our team. As a National Vehicle Buyer, you will play a crucial role in building strong relationships with customers, negotiating purchases, and driving sales to meet financial and vehicle revenue targets.

Key Responsibilities
  • Inbound & Outbound Communication: Achieve minimum requirements for outbound and inbound calls, meeting and exceeding conversions from a bought unit perspective.
  • Accurate Vehicle Condition Identification: Provide market trade values and relevant document checks in accordance with Money4yourMotors policy and procedures.
  • Negotiating Leads: Utilize available tools and negotiation skills to convert warm leads into purchased units, overcoming customer concerns and reservations.
  • Customer-Centric Approach: Operate in line with Money4yourMotors values, ensuring a world-class service experience for customers, and forging strong professional relationships to drive engagement and satisfaction.
  • Additional Responsibilities: Perform other related duties as assigned to meet business needs and support operational success.
Requirements
  • Customer Service Experience: Proven ability to provide exceptional customer service in a sales environment.
  • Rapport Building: Ability to build strong relationships with customers via telephone.
  • Sales Environment Experience: Experience in delivering customer service in an energetic sales environment, utilizing B2C skills to provide a first-class selling experience.
  • Attention to Detail: Strong attention to detail to ensure adherence to car buying business process and accurate data input.
  • High-Performance Culture: Ability to operate in a high-performance culture, meeting and exceeding performance targets.
  • Document Collection and GDPR: Understanding of document collection requirements and GDPR regulations.
  • Initiative and Time Management: Ability to work on own initiative and manage daily duties effectively.
  • Professional Communication: Liaise professionally with other departments.
  • Positive Attitude: Professional, positive, and enthusiastic outlook in a fast-paced environment.
  • Technology Adoption: Enthusiasm for leveraging new technology to support continuous improvement.