General Manager

5 days ago

Wigan, Wigan, United Kingdom Sodexo Full time
Job Overview

Sodexo Live is seeking a highly skilled and experienced General Manager to lead our catering and hospitality operations at the renowned Brick Community Stadium in Wigan. As a key member of our team, you will be responsible for maximizing contract profitability and delivering exceptional results while leading and motivating a high-performing team to meet agreed standards.

Main Responsibilities
  • Maximize the profitability of the contract within area of responsibility and deliver the required results.
  • Lead, develop, manage and motivate a high-performing team to the agreed standards ensuring that the client receives services of the highest quality.
  • Support the Catering Services Director in the development of business strategy in line with current and emerging client needs.
  • Lead and maintain account development plans, as well as supporting the change management process and associated Service Levels Agreements (SLAs) ensuring risks are mitigated.
  • Support the business development and regional management teams in identifying opportunities with other clients to maximize profit and growth.
  • Manage the services and teams to the agreed standards.
  • Ensure that business deadlines and targets are hit.
  • Lead the team and take responsibility when needed, act with initiative, demonstrate energy and enthusiasm.
  • Demonstrate a high level of thought leadership and act as change agent.
  • Champion for retention for Investors in People.
Requirements
  • High standard of literacy and numeracy.
  • Expertly manage senior and often challenging client relationships.
  • Highly developed verbal and non-verbal communication skills.
  • Extensive experience in delivering high-quality hospitality operations.
  • Proven experience in managing P&L accounts and driving profitability.
  • Proven operational knowledge, skills, and experience in managing multi-site/multi-service operations.
  • Management of large and diverse teams.
  • Manage multiple workloads and shifting priorities.
  • Deliver excellence in operational service standards and customer satisfaction.
  • Demonstrate resilience when faced with multiple business challenges.
  • Ability to interpret and utilize complex and varied financial and commercial information.
  • Excellent interpersonal skills and ability to communicate effectively with customers, clients, and employees at all levels.
  • Background in conference and events.
  • Achieve set standards and operate to performance criteria; for example, health and safety, hygiene.
  • Self-motivated and able to work on own initiative within a team environment.
What We Offer
  • A highly competitive salary + bonus.
  • A range of excellent benefits.
  • A flexible and dynamic work environment.
  • Access to ongoing training and development programs.
  • Countless opportunities to grow within the company.

We are a Disability Confident Leader employer, committed to changing attitudes towards disability and making sure disabled people have the chance to fulfill their aspirations.

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