Travel Money Specialist

4 weeks ago

Newton Aycliffe, Durham, United Kingdom Travelex Full time
Travel Money Advisor Role

As a Travel Money Advisor at Travelex, you will play a key role in providing exceptional customer service and expert advice on travel money and currency solutions. Your primary responsibility will be to understand customers' travel and currency requirements and tailor their experience accordingly.

Key Responsibilities:
  • Nurturing and forming relationships with customers to gain a deeper understanding of their travel and currency needs.
  • Establishing yourself as a trusted advisor and travel money ambassador, providing support and guidance on Travelex products and services.
  • Delivering on key performance goals, including procedural, operational, and customer-focused objectives.
  • Utilizing your attention to detail to process daily online FX requests and deliveries.
  • Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures.
What We Offer:
  • A competitive hourly rate of £50 or more, plus a monthly bonus for meeting targets.
  • A wide range of employee benefits, including private medical insurance, dental coverage, and critical illness protection.
  • Discounted products and services, such as health checks and employee wellness programs.
  • Flexible working hours and shift patterns to suit a variety of lifestyles.
  • Opportunities for overtime and career progression.
Requirements:
  • Excellent communication and interpersonal skills.
  • IT proficiency and ability to work with computer systems and in-house till systems.
  • A basic understanding of foreign exchange and currency markets.
  • A keen eye for detail and ability to work accurately in a fast-paced environment.
Our Hiring Process:
  1. Initial application review and screening call with our Talent Acquisition Partners.
  2. Online interview with a member of our Talent Acquisition team.
  3. Face-to-face interview with the Bureau Manager at our Travelex branch.
  4. Final selection and offer of employment.

We are an equal opportunities employer and value diversity at Travelex. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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