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Administrative Assistant
2 months ago
We are seeking a highly organized and professional Administrative Assistant/Receptionist to join our team at Midlands Partnership NHS Foundation Trust. As a key member of our Community Mental Health Team, you will provide administrative support to our busy reception and admin teams, handling a large volume of incoming calls, emails, and correspondence.
Main Responsibilities- Provide exceptional customer service to service users, their families, and carers, ensuring a warm and welcoming experience.
- Manage and maintain accurate records, reports, and documents, utilizing our clinical record system, RiO.
- Coordinate and schedule appointments, meetings, and events, utilizing our bespoke booking system and Outlook room calendars.
- Develop and maintain effective relationships with internal and external stakeholders, including healthcare professionals, service users, and community partners.
- Contribute to the development and implementation of administrative processes and procedures, ensuring efficiency and effectiveness.
By joining Midlands Partnership NHS Foundation Trust, you will be part of a diverse and inclusive organization that values your career development and progression. We offer a range of benefits, including:
- Support for your career development and progression.
- Excellent NHS Pension scheme.
- Generous maternity, paternity, and adoption leave.
- Options for flexible working.
- Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional annual leave.
- Extensive Health and Wellbeing support and resources.
- Lease car or salary sacrifice car options.
- Free car parking at all trust sites.
- Free flu vaccination every year.
- Citizens Advice support linked with a Hardship Fund for one-off additional support up to £250 (if the criteria is met).
To be successful in this role, you will need:
- NVQ Level 2 in Business Administration (or equivalent level of administrative experience).
- Relevant experience of working in an office environment.
- Relevant experience of undertaking office procedures with minimal supervision.
- Excellent typing skills, including audio-typing.
- Proficient in the use of computer packages, including Microsoft Office.
- Ability to produce documents and reports to a high standard from handwritten and audio transcription.
- Ability to prioritize workload in order to meet conflicting demands and deadlines.
We are committed to providing a supportive and inclusive work environment that allows you to grow and develop your career. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
