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Coffee Specialist

3 months ago

Southampton, Southampton, United Kingdom WHSmith Full time

Job Overview

Coffee Specialist - WHSmith

Contract Type: Permanent

Working hours: Weekdays, 6am-6pm

At WHSmith, we are dedicated to enhancing the journeys of our customers and colleagues alike. Our collaboration with Costa Coffee allows us to provide exceptional products to everyone on their travels.

As a Coffee Specialist, you will deliver outstanding customer service, working either independently or collaboratively to uphold our high store standards. We aim for our customers and team members to take pride in their experiences with us.

Key Responsibilities:

A genuine enthusiasm for coffee, ensuring each beverage is crafted to perfection for every customer. Greeting customers warmly and ensuring they leave satisfied. Maintaining 'best in town' standards through cleanliness, product availability, and presentation. Possessing extensive product knowledge to effectively recommend our offerings to customers. Engaging proactively with customers to assess their needs and provide tailored suggestions. Collaborating with your team to adapt to the dynamic environment of our store.

Desired Attributes:

While comprehensive training is provided, the following skills are advantageous: Excellent communication and listening abilities. Strong organizational skills with a keen eye for detail. A commitment to delivering exceptional customer service. Team-oriented mindset, ready to support colleagues and contribute to daily operations.

Employee Benefits:

We recognize the effort you put into making WHSmith a success and ensuring customer satisfaction. In addition to your salary, pension scheme, paid annual leave, and employee discounts, we offer a variety of deals from retail partners to help you save money and create memorable experiences, whether through dining, entertainment, or leisure activities.

Our Employee Assistance Programme is available to support your well-being, addressing physical, mental, or financial needs.

WHSmith is proud to foster an inclusive workplace where all employees feel welcome and free to express their true selves.