Field Service Engineer/ Coffee Engineer

2 months ago

Southampton, United Kingdom YourRecruit Full time €38,000

We are currently recruiting for one of our clients, a successful and highly accredited Service and Installation business, based throughout the UK, who have been trading for almost 50 years and are leaders within their industry. They are currently looking for a Field Service Engineer to join their team, covering the South West areas of Hampshire, Near Andover/Winchester/Salisbury/Southampton, North Bristol/Gloucester/Chippenham and South of Bath, between Bath and Newbury.

Field based - company provided vehicle, IT Equipment, Mobile phone, Tools and PPE

Working Hours: 40 hours Monday to Friday 8:30 - 5.Benefits: 20 days holiday plus bank holidays, increasing to 22 days at 3 years’ service and to 25 at 5 years’ service.

Sick pay 3 days full pay increasing to 3 weeks full pay after 2 years’ service, NEST Pension, 2x Annual salary group life assurance with AIG, EAP - 24/7 GP access, second medical opinion, mental health support online health checks, nutritionist programme, fitness programme, and bereavement support, Cycle to work, Tech scheme, Retail discounts

To attend customer sites, within their allocated regional area to fulfil the company’s business contracts, by completing planned preventive maintenances of fire safety systems, attending call outs, fault finding and completing the modification of existing systems. Ensuring compliance with industry standards and excellent customer service.

Works efficiently and productively to meet Preventive Maintenance (PM) schedule for customers in the allocated regional area.

* Responds to emergency call outs and unscheduled work as they arise, attending sites in the most efficient and cost-effective way while meeting customer’s Service Level Agreement (SLA).

* Completes service worksheets and all company documents, comprehensively in line with BS5839 and company policies and procedures.

* Proactively feeds back on-site issues, non-compliances and additional work possibilities to the Field Services Manager.

* Provides excellent customer service when responding to customers.

* Attends follow-up visits - to ensure remedial work is completed within Service Level Agreement (SLA) timescales specific to customer.

* Supports other departments to complete installation works on time, where required.

* Liaises with QHSE Manager for quality audit purposes, calibration of equipment and Field audits, and checking understanding of monthly health and safety Toolbox Talks.

* Respect & Diversity, Professionalism, Customer focus, Innovation, Simplicity.

FIA Foundation with extensive knowledge of BS5839.

* Modification of Fire Safety Systems configuration

Customer service focussed.

* Desired Skills and Training resources

* Any further FIA training in Advanced or specialist areas.

*YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

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