Event Specialist

5 months ago


Southampton, United Kingdom NetRoadshow Full time

Our team of Event Specialists deliver virtual high profile, managed, corporate event conferencing to major organisations and financial institutions across the globe.

We work closely as a team with our colleagues in the US, Hong Kong and Philippines to deliver service excellence across all regions.

**This role is office based in Southampton Hampshire initially and then a rotating hybrid schedule following successful completion of training.**

Virtual events such as Video, Web and Audio conferencing are a fast paced and exciting industry and we are seeking passionate and motivated professionals who are keen to build their career in this sector.

As an Event Specialist, you will be supporting global investment banks and corporates by delivering excellence. You will work closely with clients to organise the booking and smooth running of their high profile events providing an efficient, friendly and
professional service.

**Responsibilities**
- Assess client requirements from bookings, decide what type of event they need and make recommendations on joining methods, visual elements and analytical after call reports
- Act as the main point of contact for the call organiser and involved parties for your assigned call and events
- Professionally operate audio and web conferences, make announcements into the calls, introduce speakers and manage Q&As
- Build valuable relationships with our customers and make a positive impact to their experience with us
- Managing your diary and ensuring you fully understand the customer requirements

**Who You Are**

Essential:

- Instinctive understanding of delivering and driving exceptional, pro-active customer service and the ability and personality to deliver this.
- Able to communicate confidentially and professionally
- Adaptable in a fast-changing environment
- Can build a quick rapport with clients using excellent listening skills
- Passionate about virtual events
- Proficient using a laptop and confident with Microsoft Office 365 products
- Suited to a hybrid shift pattern with some weekend working

**Who We Are**
- Company Culture of collaboration where teamwork and open communication are valued to achieve our goals
- Workplace where individuals from different backgrounds are respected and celebrated
- Core Values that align the company objectives and culture
- Full time hours 40 per week
- Pension contribution
- Tea Coffee and snacks
- Company Outings and teambuilding events
- All equipment provided and work from home assessment ( DSE)



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