Lead Cybersecurity Service Manager
3 weeks ago
About Us: The Department of Work & Pensions (DWP) is the largest government department in the UK, dedicated to assisting individuals in securing employment and managing payments exceeding £195 billion annually to support vulnerable populations.
Role Overview: We are seeking a Lead Cybersecurity Service Manager with expertise in ServiceNow to enhance our team of digital professionals. You will oversee a live service for our Cyber Security teams during a transformative phase of government services.
Key Responsibilities:
As a Lead Service Manager, you will:
- Support our Cyber Security Ecosystem by identifying, mitigating, and recovering from security threats across the UK’s largest government IT infrastructure.
- Safeguard citizens' data while maintaining the integrity of our welfare system.
- Focus on a technically driven ServiceNow-based Service Management role, enhancing the SecurePlace platform through ITIL methodologies.
- Collaborate with Product, Risk, and Compliance teams to align with DWP's Digital Security strategy.
- Utilize formal methodologies to manage risks in a large-scale enterprise environment.
Community and Development:
Join a vibrant ITSM community that offers support, coaching, mentoring, and tailored learning opportunities.
Experience Required:
- Proven track record in managing large IT Products and Services in production settings.
- Expert knowledge of the ServiceNow platform and a comprehensive understanding of security technologies and solutions.
- Demonstrated experience in leading complex process management within a Service Management Framework (e.g., ITIL).
- Extensive knowledge of Digital Products and Services, particularly in the identification and delivery of requirements for platform management processes.
Work Environment:
Work from one of our digital hubs, embracing a hybrid model that combines remote work with in-office collaboration.
Compensation:
We offer competitive salaries ranging from £52,512 to £63,517, along with a generous civil service pension plan featuring 28% employer contributions. Enjoy a leave package starting at 26 days, increasing to 31 days over time, plus standard bank holidays and options for additional flexi leave.
Additional Benefits:
- Flexible working arrangements
- Family-friendly policies
- Discounts on shopping and leisure activities
- Interest-free loans for bicycles or season tickets
- Opportunities for professional development, coaching, mentoring, and career advancement.
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