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IT Infrastructure Engineer
2 months ago
Job Summary:
LA International Computer Consultants Ltd is seeking a highly skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and troubleshooting services to our clients.
Key Responsibilities:
- Troubleshoot and resolve IT infrastructure issues, including hardware, printers, mobile phones, and executive support.
- Manage incident queues and vendor management.
- Handle customer calls and executive user management.
- Manage communication with customers.
- Respond to reactive or proactive incidents in a timely fashion.
- Record and document incident tickets.
- Monitor phones, emails, and Microsoft Team chat for incoming incidents.
Requirements:
- Experience supporting WIN-7 and WIN-10 onsite and remotely.
- In-depth knowledge of supporting and troubleshooting WIN-10 laptops and desktops, tablets, and handheld devices.
- Extensive knowledge of desktop and laptop hardware and software management.
- Hands-on experience with Windows, tablets, and device configuration and troubleshooting.
- Working knowledge of O365 products and services.
- Knowledge of device security and antivirus programs.
- PowerShell scripting knowledge.
- Proven experience in desktop site and remote support roles.
What We Offer:
LA International Computer Consultants Ltd is a HMG-approved ICT recruitment and project solutions consultancy. We offer a great opportunity for a Desktop Support Specialist to join our team and work on a great program of work. We welcome applications from all sections of the community and from people with diverse experience and backgrounds.
