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Customer Experience Specialist
2 months ago
Job Summary: We are seeking a highly skilled and customer-focused individual to join our Customer Services team at Devon County Council.
About the Role: As a Customer Services Advisor, you will be responsible for delivering exceptional customer experiences to both internal and external customers. This will involve working on reception, operating the switchboard, and performing a range of administrative duties.
Key Responsibilities:
- Provide excellent customer service to customers via phone, email, and in-person
- Operate the switchboard and handle incoming calls
- Perform administrative tasks, such as data entry and record-keeping
- Work collaboratively with the team to achieve customer service goals
- Develop and maintain a positive and professional attitude in a fast-paced environment
Requirements: To be successful in this role, you will need to have strong customer service skills, excellent communication skills, and the ability to work well under pressure. You should also be able to learn quickly and adapt to new situations.