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Air Cargo Operations Specialist

3 months ago

Feltham, Greater London, United Kingdom Maersk Full time
Maersk stands as a global frontrunner in integrated logistics, having pioneered the industry for over a century. Through continuous innovation and transformation, we are pushing the limits of what is possible, consistently establishing new benchmarks for efficiency, sustainability, and excellence. At Maersk, we champion the significance of diversity, teamwork, and ongoing learning. With a workforce exceeding 100,000 across 130 nations, we collaborate to shape the future of global trade and logistics.

What we provide:
- A thrilling career opportunity within an international and challenging business environment
- Emphasis on cultivating valuable relationships with clients
- A highly professional team-oriented atmosphere
- Acknowledgment and rewards for your contributions

Role Objective:
- Deliver an exceptional customer experience
- Proactively identify and resolve challenges
- Foster robust relationships with clients

Role Responsibilities:
  • Client Engagement: Serve as the main point of contact for clients; Develop strong client relationships
  • Customer Service Excellence: Aim for top-tier customer service
  • Operational Execution: Ensure seamless shipment processes
  • Compliance Monitoring: Adhere to process standards and track key performance indicators
  • Business Development: Recognize and act on upselling opportunities

Candidate Profile:
- Experience in airfreight export operations
- Determined and results-driven
- Strong problem-solving abilities
- Proficient in written and spoken English

What we provide:
- 25 days of annual leave with the option to buy or sell 5 days
- Annual bonus and pension plan
- Family-friendly benefits and discounts from retailers
- Access to Employee Assistance Programs
- Short-term incentives for exceptional performance
- Flexible working arrangements available

Maersk is dedicated to fostering a diverse and inclusive workplace. We value different perspectives and are an equal opportunity employer. We consider qualified applicants with criminal histories and are willing to support any necessary adjustments during the application and hiring process.