Holiday Sales Consultant

2 days ago


Market Harborough, Leicestershire, United Kingdom Macildowie Recruitment and Retention Full time
The Opportunity

Macildowie Recruitment and Retention is seeking a skilled Holiday Sales Advisor to join our team. As a holiday expert, you will be responsible for making positive connections with customers to recommend and sell a holiday of a lifetime.

The Role & Responsibilities
  1. Be a brand ambassador, taking pride in demonstrating product knowledge and exceeding customer needs to drive loyalty and satisfaction.
  2. Maximise all sales opportunities by engaging and listening to customer needs, identifying buying signals, and overcoming objections in a warm, helpful, and genuine manner.
  3. Provide solutions and look into alternatives and upsell to meet customer needs.
  4. Positively communicate with customers to create excitement about their holiday of a lifetime, showing genuine interest in their needs to establish rapport and build confidence and trust.
  5. Take ownership of all customer interactions (phone, email, live chat) to match customer needs with product and services to maximise revenue, customer loyalty, and customer satisfaction.
  6. Pro-actively contact customers to promote offers, services, and update them on their holiday.
  7. Signpost customers and provide information to help them prepare to travel and have a stress-free holiday.
  8. Work cross-functionally with other departments in the business, using expertise to overcome barriers and fulfil customer queries.
  9. Use all systems available to accurately inform, record, and fulfil customer needs.
  10. Follow all business booking conditions, instructions, and requirements to ensure integrity, accuracy of booking, and the service provided.
Experience Sought in the Successful Candidate

In order to be considered, you must have strong customer service skills, communication skills, and be computer literate.



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