Application Support Specialist

1 month ago


London, Greater London, United Kingdom DS Smith Full time
Job Title: Application / IT Support Specialist

DS Smith is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and papermaking operations. We play a central role in the value chain across sectors including e-commerce, and we are committed to leading the transition to the circular economy, while delivering more circular solutions for our customers and wider society – replacing problem plastics, taking carbon out of supply chains and providing innovative recycling solutions.

Job Summary

We are seeking an experienced Application / IT Support Specialist to join our team. As a key member of our IT organization, you will be responsible for providing second-line application support for live locations, documenting solutions, and training the service desk for first-line resolution. You will also ensure that application services align with IT SLAs, undertake projects per requirements and IT architecture standards, and contribute to evolving IT applications architecture.

Key Responsibilities
  • Provide second-line application support for live locations
  • Document solutions and train service desk for first-line resolution
  • Ensure application services align with IT SLAs
  • Undertake projects per requirements and IT architecture standards
  • Contribute to evolving IT applications architecture
Requirements

To be successful in this role, you will need to have a strong IT background and technical knowledge, as well as the ability to understand operations, document workflows, perform gap analysis, and define IT requirements. You should also have a good grasp of IT processes like application support and change management, and a solid understanding of IT infrastructure supporting applications.

What We Offer
  • Competitive salary
  • Company bonus
  • Pension scheme
  • Life assurance
  • 25 days holiday plus bank holidays
  • Annual Cycle to Work Scheme


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