Technical Support Specialist – Print Solutions

4 weeks ago

Macclesfield, Cheshire East, United Kingdom Taylor Higson Full time

Technical Support Specialist – Print Solutions

We are collaborating with a prominent provider of printing and finishing solutions as they seek to enhance their technical support division.

In this position, you will serve as the initial point of contact, delivering technical troubleshooting support to clients through phone and online channels.

Your responsibilities will include assisting end users in resolving electrical, mechanical, and printing-related challenges, as well as coordinating with field service engineers for on-site visits when necessary, ensuring a high standard of service throughout.

This role is ideal for individuals with a technical background, capable of interpreting machinery diagrams and schematics, and possessing knowledge of common issues associated with production printing equipment. This could be an excellent opportunity for former field service engineers or demonstrators looking to reduce travel commitments.


Key Responsibilities

  • Delivering remote technical support to users of various machinery, including printing presses and finishing equipment, as well as managing warranty claims
  • Collaborating with the service team to plan and schedule machinery installations, commissioning of new equipment, or organizing on-site repairs
  • Managing parts orders and coordinating their delivery
  • Documenting all processes meticulously using the company's client management systems
  • Occasional travel to client sites to assist with technical troubleshooting

Candidate Profile

  • Proficient in troubleshooting both mechanical and electrical issues
  • Able to read and interpret electrical schematics, pneumatic diagrams, and mechanical drawings
  • Computer literate, with proficiency in Office, Outlook, Excel, and CRM systems
  • Exceptional client management and customer service abilities
  • Strong attention to detail
  • Electrically or mechanically qualified, or possesses equivalent hands-on experience in a similar role
  • Full UK driving license with a willingness to travel occasionally to assist clients

Compensation & Benefits

Based on your experience, you will receive a competitive salary of up to £40,000, along with pension contributions, holiday allowance, on-site parking, and additional benefits.

This global organization values internal promotion, making it an excellent opportunity for those eager for growth and career advancement.

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