Team Leader
4 days ago
Job Summary:
We are seeking four Team Leaders to join our team at the Shakespeare Birthplace Trust. As a Team Leader, you will play a key role in the management of our Shakespeare Family Homes, working closely with the Visitor Experience Manager, Visitor Operations Manager, and Duty Managers to deliver exceptional visitor experiences.
Key Responsibilities:
- Manage and coordinate the day-to-day operations of the Shakespeare Family Homes, ensuring seamless delivery of visitor experiences.
- Collaborate with the Visitor Experience Manager to develop and implement visitor experience strategies, aligning with the Trust's mission and goals.
- Work with the Visitor Operations Manager to optimize visitor flow, manage crowd dynamics, and ensure a safe and enjoyable experience for visitors.
- Support the Duty Managers in the management of staff, ensuring effective communication, training, and development.
- Contribute to the development and implementation of business plans, budgets, and performance metrics, ensuring alignment with the Trust's strategic objectives.
Requirements:
- Proven experience in heritage site management, visitor experience management, or a related field.
- Strong leadership and management skills, with the ability to motivate and inspire teams.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
- Ability to work collaboratively as part of a team, with a flexible and adaptable approach.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
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