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Workplace Services Manager
2 months ago
ISS Facility Services UK is seeking a highly skilled and experienced Workplace Services Manager to join our team. As a key member of our operations team, you will be responsible for ensuring exceptional service delivery across all aspects of our client sites.
Key Responsibilities:- Oversee cleaning, catering, security, helpdesk operations, engineering, and customer experience across multiple sites.
- Work closely with the Account Director to develop and implement strategies that drive growth and profitability.
- Identify opportunities for improvement and innovation, and contribute to the long-term success of the account.
- Manage facility services on-site, ensuring consistent and high-level service delivery.
- Participate in an on-call rota and ensure Business Continuity Plan arrangements are in place.
- Engage with building user stakeholders and suppliers to ensure excellent customer service.
- Graduate calibre or equivalent experience in facility services or a related industry.
- Proven experience in FM management, including hard services and security.
- Strong customer focus and ability to work in a customer-facing environment.
- Excellent communication and team management skills.
- Computer literate with a good understanding of office software.
ISS is a world-leading workplace and facility management company, dedicated to making the world work better. We understand every aspect of the user experience and provide intelligent solutions, high standards, and people who care to help our customers achieve their purpose.
We welcome all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or educational background. Our passion for inclusivity and diversity makes ISS a more creative, productive, and happy place to work.
