Team Leader

1 month ago

Caterham, Surrey, United Kingdom Card Factory Full time

About the Role

We are seeking a highly motivated and customer-focused Team Leader to join our successful Card Factory family. As a Team Leader, you will play a key part in driving the success of our stores, supporting the Store Manager in achieving commercial growth, and developing a team culture that puts the customer at the heart of everything we do.

Key Responsibilities

  • Support the Store Manager in achieving commercial growth and developing a team culture that prioritizes customer experience.
  • Lead the store team in the absence of the Store Manager, ensuring great standards and exceptional service are delivered every day.
  • Review store performance data and provide insights to inform business decisions.
  • Develop and implement strategies to drive sales growth and improve customer satisfaction.
  • Collaborate with the Store Manager to identify areas for improvement and implement changes to enhance store performance.

About Us

Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts, with over one thousand stores across the UK and Ireland. We are committed to providing our customers with an exceptional shopping experience and are passionate about celebrating their life moments.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A collaborative and supportive work environment.
  • Discounts on Card Factory products and services.
  • Access to training and development programs.

Requirements

  • Excellent leadership and communication skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong customer service skills and a passion for delivering exceptional customer experiences.
  • Ability to analyze data and provide insights to inform business decisions.
  • Commercially minded with a focus on driving sales growth and improving customer satisfaction.

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