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Installation Specialist

2 months ago

Frome, Somerset, United Kingdom Substantial Group Full time
Job Summary

We are seeking a highly skilled Installation Specialist to join our team at Substantial Group. As an Installation Specialist, you will play a critical role in installing fibre connections into customer premises, ensuring a high level of customer satisfaction and maintaining a safe working environment.

Key Responsibilities
  • Install fibre connections into customer premises, adhering to industry standards and best practices.
  • Provide exceptional customer service, ensuring a positive experience for our customers.
  • Manage tools and equipment issued, as well as the vehicle assigned to you, in accordance with our vehicle policy.
  • Complete assigned tasks on time and manage day-to-day jobs, prioritizing tasks to meet deadlines.
  • Maintain Health and Safety compliance, identifying and mitigating potential hazards.
  • Work collaboratively with the team to achieve targets and Key Performance Indicators (KPIs).
Requirements
  • Hold a full UK driving license for a minimum of 12 months.
  • Desirable qualifications include SA001, SA002, S7, S8, IPAF 1b, NRSWA unit 2, and SMART AWARDS.
  • Have experience working in a similar role, preferably in the telecommunications industry.
  • Excellent organizational skills, with the ability to prioritize tasks and manage time effectively.
  • Clear and concise communication abilities, with a strong emphasis on customer service.
  • Physical fitness for manual handling tasks.
What We Offer
  • Equity in the company.
  • 25 days holiday plus bank holidays.
  • Pension scheme that matches employee contributions up to 8%.
  • Phone allowance.
  • Healthcare cash plan.
  • Cycle to work scheme.
  • Employee assistance program.
  • PPE and uniform provided.
  • IT equipment provided.
  • Discounted gym memberships.
  • Retail offers – discounts from recognizable brands.
  • Company events.
  • Free YouFibre broadband if within our area, plus friends and family discount.
  • Life assurance giving 4 times basic salary cover.
  • Colleague referral scheme of £500.
  • Continuous development and long-term career prospects.