Technical Implementation Specialist

1 month ago

Glasgow, Glasgow City, United Kingdom ConnexAI Full time

Position: Technical Implementation Consultant

Location: United Kingdom

Opportunities Available: Senior and Junior Implementation Consultants

Join ConnexAI and Transform Customer Interactions: Be a part of the innovative shift in contact centre technology.

Are you prepared to contribute to the evolution of customer service technology? ConnexAI, a prominent leader in Dialers, OMNI Channel solutions, and AI innovations for contact centres, presents an exceptional opportunity to join our vibrant team. We are at the forefront of enhancing customer service through cutting-edge artificial intelligence.

We seek dedicated technical implementation consultants who will represent ConnexAI. Our commitment to exceptional customer service necessitates regular travel, as you will frequently engage with clients across the UK and Europe.

Ideal Candidates:

ConnexAI is in search of motivated individuals who possess a passion for contact centre platforms and AI technology. Whether you are an established professional or an emerging talent in the industry, if you are eager to innovate and influence the future of contact centres, we invite you to connect with us.

Why Choose ConnexAI?

  • Engage with the leading edge of Contact Centre Dialer, OMNI channel, and AI technology, where we are redefining customer experiences globally.
  • Gain insights into how businesses leverage ConnexAI to secure a competitive edge in their industries.
  • Make a worldwide impact by collaborating with clients and teams across different regions to transform contact centre operations.
  • Become part of a rapidly growing company with a track record of internal promotions.
  • Work alongside passionate colleagues who are dedicated to fostering a positive work environment and delivering outstanding customer service.
  • Recognized as one of the fastest-growing technology firms in the UK.

Your Key Responsibilities:

  • Implementing and configuring the complete range of ConnexAI products.
  • Delivering technical training on-site.
  • Providing guidance and support to clients.
  • Participating in advisory and escalation processes.
  • Assisting with project planning, client onboarding, and documentation.

Are You Our Ideal Candidate?

  • Exhibit a professional and confident work ethic.
  • Prior experience in the contact centre sector is highly regarded, whether as an experienced end user, dialler manager, or technical expert.
  • Possess strong skills in dialer configuration.
  • Demonstrate the ability to manage multiple projects simultaneously with excellent organizational skills and attention to detail.
  • We welcome Junior candidates eager to launch their careers in Technical Services, as well as Senior candidates looking to advance in the field of contact centre enablement.

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