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Social Media Communications Specialist

2 months ago

Crawley, West Sussex, United Kingdom Govia Thameslink Railway Full time
Job Title: Social Media Advisor

We are seeking a highly skilled Social Media Advisor to join our team at Govia Thameslink Railway. As a Social Media Advisor, you will be responsible for providing excellent customer service and communication via social media channels.

Key Responsibilities:

  • Develop and implement social media strategies to engage with customers and promote our brand.
  • Monitor and respond to customer inquiries and feedback on social media platforms.
  • Collaborate with colleagues across Customer Relations, Operations, and Communications functions to deliver a consistent and up-to-date message.
  • Identify trends and opportunities to drive advocacy and deliver excellent customer service.
  • Work in a fast-paced environment to solve problems and resolve issues.

Requirements:

  • Excellent customer service skills and ability to communicate effectively via social media.
  • Good planning and organisational skills, with the ability to prioritise effectively and assimilate complicated messages.
  • Ability to work in a sensitive and confidential manner.
  • Good IT skills, including proficiency in social media platforms and Microsoft Office.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and forward-thinking company.
  • A chance to develop your skills and experience in social media and customer service.

How to Apply:

Please submit your application, including your CV and a cover letter, to [insert contact information].