Complaints Quality Manager

2 weeks ago

Ashford, Kent, United Kingdom coty Full time
About Coty

Coty is a leading global beauty company with a diverse portfolio of iconic brands across fragrance, color cosmetics, and skin and body care. As a global leader in fragrance and a major player in color cosmetics, Coty is committed to delivering high-quality products that meet the evolving needs of consumers.

About the Department

The Quality Assurance department at Coty is responsible for ensuring the quality and safety of our products. Our team is organized into three key areas:

  1. Quality Assurance: This team is responsible for developing and implementing quality control procedures and standards to ensure that all products meet our quality specifications.
  2. Finished Goods, Components, and Microbiology: This team is responsible for ensuring the quality and safety of our finished goods, components, and microbiological testing.
  3. Chemistry: This team is responsible for ensuring the quality and safety of our chemical products and processes.

As a member of our Quality Assurance team, you will work closely with other departments, including production, planning, and research and development, to ensure that our products meet the highest standards of quality and safety.

The Role

The Quality Director is responsible for overseeing all quality assurance and quality control functions at our manufacturing site. This includes ensuring that our factory delivers high-quality products that meet safety, quality, and regulatory requirements. The Quality Director will drive continuous improvement initiatives, manage the quality team, and collaborate with other departments to enhance overall product quality and operational efficiency.

Key Responsibilities
  1. Develop and implement quality control procedures and standards to ensure that all products meet our quality specifications.
  2. Oversee the development and implementation of quality control procedures and standards.
  3. Ensure compliance with all local, national, and international regulations related to cosmetic manufacturing.
  4. Investigate consumer complaints and provide feedback to consumer affairs and implement improvement actions to improve this result.
  5. Assess and resolve supply quality issues.
  6. Develop and deploy a program and associated action plans to improve process mastery and repeatability and to reduce non-quality costs of the factory.
  7. Ensure a strong partnership with other functions for delivery of factory's key results.
  8. Manage change within the manufacturing site from a quality perspective.
  9. Define project charters, clear success criteria, planning, and deliver the objective in a timely and quality manner.
Key Interfaces

The Quality Director will work closely with the following departments:

  1. Production
  2. Planning
  3. Initiative
  4. Global QA
  5. R&D
  6. Marketing
  7. Procurement
Essential Skills and Experience

To be successful in this role, you will need:

  1. A chemistry master's degree or equivalent.
  2. At least 5 years of site-based quality leadership experience within the cosmetics, consumer goods, medical device, or pharmaceutical industry.
  3. Familiarity with relevant laws and regulations, including ISO 22716.
  4. Familiarity with statistical sampling rules (ISO 2859).
  5. Strong capabilities in root cause problem-solving, process control techniques, and change management monitoring.
  6. Knowledge of bulk making, production packing processes, and filling techniques.
  7. Knowledge and experience of R&D or industrialization of new products.
Required Characteristics and Behaviours

To succeed in this role, you will need to demonstrate:

  1. Calm under pressure.
  2. Able to be decisive and a fearless decision-maker.
  3. Drives activity in others with energy, likes to get things done.
  4. Data-driven mindset.
  5. Able to identify, rate, and minimize risks.
  6. Desires autonomy, but knows when to ask for support or to escalate issues.
  7. Team player, sees the bigger picture on site.
  8. Strong communication skills across various stakeholders.
  9. Great project management skills.
  10. Demonstrates Learning Agility.
  11. Clear oral and written communication in English.

  • Complaints Quality Manager

    4 days ago

    Ashford, Kent, United Kingdom coty Full time

    About CotyCoty is a leading global beauty company with a diverse portfolio of iconic brands across fragrance, color cosmetics, and skin and body care. As a global leader in fragrance and a top player in color cosmetics, Coty is committed to making a positive impact on society and the environment.About the DepartmentThe Quality Assurance team is a critical...

  • Complaints Quality Manager

    2 weeks ago

    Ashford, Kent, United Kingdom coty Full time

    About CotyCoty is a leading global beauty company with a diverse portfolio of iconic brands across fragrance, color cosmetics, and skin and body care. As a global leader in fragrance and a top player in color cosmetics, Coty is committed to making a positive impact on society and the environment.About the DepartmentThe Quality Assurance team is a critical...

  • Quality Assurance Manager

    6 days ago

    Ashford, Kent, United Kingdom Brakes Full time

    Brakes is currently recruiting for a Part Time Technical Manager to join the team on a 12-month fixed term contract to support the Merchandising team covering Catering Supplies.Key Responsibilities:Manage all elements relating to Product Quality, Safety, Legality, and Integrity for a defined portfolio of suppliers and products, ensuring a comprehensive...

  • Quality Assurance Manager

    3 weeks ago

    Ashford, Kent, United Kingdom Brakes Full time

    Job OverviewBrakes is seeking a Part-Time Quality Assurance Manager to oversee the Merchandising division focused on Catering Supplies. This role is designed for a 12-month fixed-term engagement.As the Quality Assurance Manager, you will collaborate with a designated category team to manage all aspects related to Product Quality, Safety, Legality, and...

  • Manufacturing Quality Assurance Manager

    6 days ago

    Ashford, Kent, United Kingdom Givaudan Full time

    Job DescriptionAbout the RoleWe are seeking a highly skilled and experienced Quality Assurance Lead to join our team at Givaudan. As a key member of our Quality Assurance department, you will play a critical role in ensuring the safety, compliance, and quality of our products.Key ResponsibilitiesManage and coordinate investigations into customer complaints...

  • Quality Assurance Technical Manager

    3 weeks ago

    Ashford, Kent, United Kingdom Brakes Full time

    Position OverviewBrakes is seeking a Part-Time Technical Manager to oversee the Merchandising division focused on Catering Supplies. This role is structured as a 12-month fixed-term contract.As the Technical Manager, you will collaborate with a designated category team to manage all aspects related to Product Quality, Safety, Legality, and Integrity for a...

  • Quality Assurance Specialist

    6 days ago

    Ashford, Kent, United Kingdom Givaudan Full time

    Job DescriptionJob Summary:We are seeking a highly skilled and experienced Quality Assurance Specialist to join our team at Givaudan. As a Quality Assurance Specialist, you will play a critical role in ensuring the safety, compliance, and quality of our products.Key Responsibilities:Investigation and Reporting: Manage and coordinate investigations into...

  • Quality Assurance Leader

    2 weeks ago

    Ashford, Kent, United Kingdom coty Full time

    About CotyCoty is a leading beauty company with a diverse portfolio of brands across fragrance, color cosmetics, and skin and body care. With a global presence in over 150 countries, Coty is committed to social causes and environmental sustainability.The RoleWe are seeking a highly motivated and experienced Quality Assurance Leader to oversee all quality...

  • Field-based Quality Assurance Lead

    3 days ago

    Ashford, Kent, United Kingdom Givaudan Full time

    About the RoleWe are seeking a highly skilled and experienced Quality Assurance Specialist to join our team at Givaudan. As a Quality Assurance Specialist, you will play a critical role in ensuring the safety, compliance, and quality of our products.Key ResponsibilitiesInvestigate customer complaints and internal non-conformances, and communicate findings to...

  • Field-based Quality Assurance Lead

    3 days ago

    Ashford, Kent, United Kingdom Givaudan Full time

    About the RoleWe are seeking a highly skilled and experienced Quality Assurance Specialist to join our team at Givaudan. As a Quality Assurance Specialist, you will play a critical role in ensuring the safety, compliance, and quality of our products.Key ResponsibilitiesInvestigate customer complaints and internal non-conformances, and communicate findings to...

  • Field-based Quality Assurance Lead

    6 days ago

    Ashford, Kent, United Kingdom Givaudan Full time

    Job DescriptionAbout the RoleWe are seeking a highly skilled and experienced Quality Assurance Lead to join our team at Givaudan. As a key member of our Quality Assurance department, you will play a critical role in ensuring the safety, compliance, and quality of our products.Key ResponsibilitiesManage and coordinate investigations into customer complaints...

  • Quality Assurance Technical Lead

    3 weeks ago

    Ashford, Kent, United Kingdom Brakes Full time

    Position Overview:Brakes is seeking a Part-Time Technical Manager to oversee a fixed-term contract within the Merchandising division, specifically focusing on Catering Supplies.As the Technical Manager, you will collaborate with a designated category team to manage all aspects related to Product Quality, Safety, Legality, and Integrity for a specific...

  • Quality Assurance Technical Lead

    3 weeks ago

    Ashford, Kent, United Kingdom Brakes Full time

    Position OverviewBrakes is seeking aPart-Time Technical Manager to oversee the Merchandising division focused on Catering Supplies. This role is designed for a 12-month fixed-term engagement.As the Technical Manager, you will collaborate with a dedicated category team, ensuring all aspects of Product Quality, Safety, Legality, and Integrity are managed...

  • Quality Assurance Technical Lead

    3 weeks ago

    Ashford, Kent, United Kingdom Brakes Full time

    Job OverviewBrakes is seeking aPart-Time Technical Manager for a fixed-term contract within the Merchandising division, focusing on Catering Supplies.In this role, you will collaborate with a dedicated category team, overseeing all aspects related to Product Quality, Safety, Legality, and Integrity for a specific group of suppliers and products, ensuring...

  • Site Quality Manager

    3 weeks ago

    Ashford, Kent, United Kingdom Premier Foods Full time

    Exciting Opportunity: Site Quality ManagerLocation: AshfordSalary: Competitive with BenefitsWe are seeking a dedicated professional to join our organization as a Site Quality Manager. In this pivotal role, you will be instrumental in enhancing quality assurance, ensuring food safety compliance, and spearheading continuous improvement initiatives for the...

  • Business Quality Manager

    6 days ago

    Ashford, Kent, United Kingdom Givaudan Full time

    About the RoleWe are seeking a highly skilled Business Quality Manager to join our team at Givaudan. As a key member of our organization, you will be responsible for developing and implementing a cohesive end-to-end business strategy to ensure the quality of our fine fragrance compounds and guarantee customer satisfaction.Key ResponsibilitiesCollaborate with...

  • Business Quality Manager

    4 days ago

    Ashford, Kent, United Kingdom Givaudan Full time

    About the RoleWe are seeking a highly skilled Business Quality Manager to join our team at Givaudan. As a key member of our organization, you will be responsible for developing and implementing a cohesive end-to-end business strategy to ensure the quality of our fine fragrance compounds and guarantee customer satisfaction.Key ResponsibilitiesCollaborate with...

  • Spa Business Manager

    6 days ago

    Ashford, Kent, United Kingdom Recruitment Solutions Full time

    Job Summary:As the Spa Manager, you will oversee the daily operations of the spa, ensuring smooth functioning and maintaining high standards of service. Your role involves managing staff, coordinating treatments, overseeing retail operations, and fostering a welcoming environment for guests.Key Responsibilities:Lead and motivate a team of spa professionals...

  • Technical Operations Manager

    4 days ago

    Ashford, Kent, United Kingdom Premier Foods Full time

    Job SummaryWe are seeking a highly skilled and experienced Technical Manager to join our team at Premier Foods. As a key member of our site leadership team, you will be responsible for driving quality, food safety assurance, and business improvement processes for the site.Key ResponsibilitiesLead quality standards and site GMP to drive down complaints and...

  • Technical Operations Manager

    5 days ago

    Ashford, Kent, United Kingdom Premier Foods Full time

    Job SummaryWe are seeking a highly skilled and experienced Technical Manager to join our team at Premier Foods. As a key member of our site leadership team, you will be responsible for driving quality, food safety assurance, and business improvement processes for the site.Key ResponsibilitiesLead quality standards and site GMP to drive down complaints and...