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Customer Service Representative

2 months ago

Reigate, Surrey, United Kingdom Majestic Full time

About the Role

Majestic Wine is seeking a dynamic and ambitious individual to join our team as a Sales Assistant. As a key member of our store team, you will play a crucial role in driving sales performance and delivering exceptional customer service.

Key Responsibilities

  • Drive store performance by maximizing sales opportunities and supporting the team in meeting and exceeding targets.
  • Deliver exceptional customer service to drive business growth through customer loyalty and repeat purchases.
  • Develop and maintain in-depth knowledge of our wine range to provide expert advice to customers.
  • Take ownership of the physical appearance and maintenance of the store, ensuring a welcoming and inviting environment for customers.
  • Contribute to the operational running of the store, including delivering wine to customers, merchandising stock deliveries, and calling valued customers to drive sales opportunities.
  • Identify opportunities to improve operational efficiency and implement solutions to optimize store performance.
  • Ensure compliance with company policies, processes, and training requirements.
  • Act as a role model for junior team members, providing support and guidance as needed.

Requirements

  • Excellent time-management, delegation, and problem-solving skills.
  • Ability to deliver exceptional customer experience and service to every single customer.
  • Self-motivated and able to thrive in a fast-paced environment.
  • Passion for wine and a willingness to learn and develop wine knowledge.
  • Hold a full UK/EU/EEA driving license for at least 12 months with no more than 6 penalty points.

What We Offer

  • Competitive salary.
  • Up to 20% staff discount.
  • Career development opportunities and in-house training schemes.
  • Uniform provided.
  • Access to Retail Trust benefits, including discounts, counseling, and support services.
  • Company sick pay scheme.