Senior Student Success Manager

4 weeks ago

Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time
Job Summary

We are seeking a highly skilled and experienced Senior Student Success Tutor to join our team at GBS Global Applied Knowledge. The successful candidate will be responsible for managing a team of Student Success Tutors to ensure the delivery of high-quality student services across multiple academic levels.

Main Responsibilities
  • Manage a team of Student Success Tutors to ensure timely completion of duties and maintain a comprehensive knowledge of support services.
  • Provide basic academic and IT support to students, both inside and outside the classroom.
  • Follow up on student non-attendance and refer persistent cases to the student retention team.
  • Work with the Head to schedule in-class support sessions and design workshops, events, and career fairs to enhance the student experience.
  • Ensure timely and accurate record keeping and produce reports as requested.
  • Communicate effectively with students using a range of digital and in-person methods.
  • Schedule team members to assist Registry with induction/enrolment processes as required.
  • Perform duties of a Student Success Tutor in case of staff shortage.
Requirements
  • Educated to degree level or equivalent experience in a front-facing customer service role or academic student support role.
  • Strongly developed sense of service delivery and customer/student-focused approach.
  • Strong interpersonal skills, active listening, excellent written and verbal communication.
  • Ability to work independently and as part of a team, under pressure and to deadlines.
  • Flexible, approachable, and helpful with a strong customer service ethic.
  • Ability to handle sensitive and personal information with tact and confidentiality.
  • Strong administrative skills with proficiency in MS Office applications.
Other Information

The Senior Student Success Tutor will also be expected to demonstrate their commitment to GBS values and regulations, including equal opportunities policy, and to their Health and Safety responsibilities to ensure a safe and secure working environment.

  • Senior Student Success Manager

    2 weeks ago

    Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time

    Job SummaryWe are seeking a highly motivated and experienced Senior Student Success Tutor to join our team at GBS Global Applied Knowledge. The successful candidate will be responsible for managing a team of Student Success Tutors, ensuring the delivery of high-quality student services across multiple academic levels.Main ResponsibilitiesManage a team of...

  • Senior Student Success Manager

    4 weeks ago

    Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Student Success Tutor to join our team at GBS Global Applied Knowledge. The successful candidate will be responsible for managing a team of Student Success Tutors to ensure the delivery of high-quality student services across multiple academic levels.Main ResponsibilitiesManage a team of...

  • Senior Student Success Manager

    4 weeks ago

    Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Student Success Tutor to join our team at GBS Global Applied Knowledge. The successful candidate will be responsible for managing a team of Student Success Tutors to ensure the delivery of high-quality student services across multiple academic levels.Main ResponsibilitiesManage a team of...

  • Senior Student Success Tutor

    2 weeks ago

    Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time

    Senior Student Success TutorAs a Senior Student Success Tutor at GBS Global Applied Knowledge, you will play a vital role in ensuring the delivery of exceptional student services across multiple academic levels. Your primary responsibility will be to manage a team of Student Success Tutors, providing guidance and support to ensure timely completion of their...

  • Senior Student Success Team Lead

    1 week ago

    Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time

    Senior Student Success Team LeadAs a Senior Student Success Team Lead at GBS Global Applied Knowledge, you will be responsible for managing a team of Student Success Tutors to ensure the delivery of top-notch student services across various academic levels. Your team will provide consistent, accurate, and timely responses to student needs and enquiries,...

  • Student Success Coach

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Elizabeth School of London Full time

    Job DescriptionCompany: Elizabeth School of LondonJob Title: Student Success TutorEmployment Type: Full-time (Monday to Friday)Salary: Up to £30,000 annuallyLocation: ON-SITE, Birmingham, UKAbout the Role:The Student Success Tutor will primarily focus on student retention and satisfaction by offering outstanding first-hand support for their academic needs....

  • Student Success Coach

    4 weeks ago

    Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time

    Student Success Tutor RoleAt GBS Global Applied Knowledge, we are seeking a highly skilled and dedicated Student Success Tutor to join our team. As a Student Success Tutor, you will play a pivotal role in maintaining high levels of student retention and satisfaction.Key Responsibilities:Provide comprehensive support to students, including academic and IT...

  • Student Success Coach

    4 weeks ago

    Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time

    Student Success Tutor RoleAt GBS Global Applied Knowledge, we are seeking a highly skilled and dedicated Student Success Tutor to join our team. As a Student Success Tutor, you will play a pivotal role in maintaining high levels of student retention and satisfaction.Key Responsibilities:Provide comprehensive support to students, including academic and IT...

  • Student Success Advocate

    1 day ago

    Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time

    Student Success Tutor Role at GBS Global Applied KnowledgeGBS Global Applied Knowledge is seeking a highly skilled Student Success Tutor to join our team. As a Student Success Tutor, you will play a pivotal role in maintaining high levels of student retention and satisfaction.Key Responsibilities:Provide academic guidance and support to students, including...

  • Student Success Coach

    1 week ago

    Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time

    Student Success Tutor RoleAt GBS Global Applied Knowledge, we are seeking a highly skilled and dedicated Student Success Tutor to join our team. As a Student Success Tutor, you will play a pivotal role in maintaining high levels of student retention and satisfaction. Your problem-solving and pre-emptive action skills will be essential in this role.You will...

  • Student Success Mentor

    2 weeks ago

    Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time

    Student Success MentorAt GBS Global Applied Knowledge, we are seeking a highly motivated and dedicated Student Success Mentor to join our team. As a Student Success Mentor, you will play a pivotal role in maintaining high levels of student retention and satisfaction. Your problem-solving skills and ability to take pre-emptive action will be essential in this...

  • Student Success Mentor

    2 weeks ago

    Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time

    Student Success MentorAt GBS Global Applied Knowledge, we are seeking a highly skilled and dedicated Student Success Mentor to join our team. As a Student Success Mentor, you will play a pivotal role in maintaining high levels of student retention and satisfaction. Your problem-solving and pre-emptive action skills will be the heart of this role.You will be...

  • Student Success Mentor

    7 days ago

    Birmingham, Birmingham, United Kingdom Elizabeth School of London Full time

    About the RoleWe are seeking a dedicated and enthusiastic Student Success Tutor to join our team at Elizabeth School of London. This is an exciting opportunity to make a real difference in the lives of our students and contribute to their academic success and wellbeing.The Student Success Tutor will play a critical role in supporting students to achieve...

  • Student Success Advisor

    1 month ago

    Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time

    Student Success Tutor RoleAs a Student Success Tutor at GBS Global Applied Knowledge, you will play a pivotal role in maintaining high levels of student retention and satisfaction. Your problem-solving and pre-emptive action skills will be essential in this role.You will be a nominated adviser for a defined group of students, serving as their first point of...

  • Student Success Advisor

    1 month ago

    Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time

    Student Success Tutor RoleAs a Student Success Tutor at GBS Global Applied Knowledge, you will play a pivotal role in maintaining high levels of student retention and satisfaction. Your problem-solving and pre-emptive action skills will be essential in this role.You will be a nominated adviser for a defined group of students, serving as their first point of...

  • Student Success Coach

    2 weeks ago

    Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time

    Student Success Coach RoleWe are seeking a highly motivated and organized Student Success Coach to join our team at GBS Global Applied Knowledge. As a Student Success Coach, you will play a pivotal role in maintaining high levels of student retention and satisfaction.Your primary responsibility will be to serve as a nominated adviser for a defined group of...

  • Student Success Advisor

    3 weeks ago

    Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time

    Student Success Tutor RoleAs a Student Success Tutor at GBS Global Applied Knowledge, you will play a pivotal role in maintaining high levels of student retention and satisfaction. Your problem-solving and pre-emptive action skills will be essential in this role.You will be a nominated adviser for a defined group of students, serving as their first point of...

  • Student Success Advisor

    3 weeks ago

    Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time

    Student Success Tutor RoleAs a Student Success Tutor at GBS Global Applied Knowledge, you will play a pivotal role in maintaining high levels of student retention and satisfaction. Your problem-solving and pre-emptive action skills will be essential in this role.You will be a nominated adviser for a defined group of students, serving as their first point of...

  • Student Success Advisor

    1 month ago

    Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time

    Student Success Tutor RoleAs a Student Success Tutor at GBS Global Applied Knowledge, you will play a pivotal role in maintaining high levels of student retention and satisfaction. Your problem-solving and pre-emptive action skills will be essential in this role.You will be a nominated adviser for a defined group of students, serving as their first point of...

  • Student Success Advisor

    1 month ago

    Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time

    Student Success Tutor RoleAs a Student Success Tutor at GBS Global Applied Knowledge, you will play a pivotal role in maintaining high levels of student retention and satisfaction. Your problem-solving and pre-emptive action skills will be essential in this role.You will be a nominated adviser for a defined group of students, serving as their first point of...