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Customer Experience Team Lead

2 months ago

Wilmslow, Cheshire East, United Kingdom Sainsbury's Full time
Lead Customer Experience Manager

Job Summary:

We are seeking a highly motivated and experienced leader to join our team as a Lead Customer Experience Manager. As a key member of our management team, you will be responsible for leading and inspiring a team of managers to deliver exceptional customer experiences across our stores.

Key Responsibilities:

  • Lead and develop a team of managers to achieve business objectives and deliver exceptional customer experiences.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to drive business growth and improve operational efficiency.
  • Coach and mentor team members to enhance their skills and knowledge.
  • Monitor and analyze customer feedback to identify areas for improvement.

Requirements:

  • Proven leadership experience in a customer-facing industry.
  • Strong communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Experience in coaching and developing team members.
  • Passion for delivering exceptional customer experiences.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Discounts on Sainsbury's products and services.
  • Access to training and development programs.