Technical Support Analyst

3 weeks ago

Derby, Derby, United Kingdom Experis Full time

Position: IT Support Engineer (Active SC clearance required)

Contract Duration: 2 months + (possibility of career advancement and transition to permanent role based on performance)

Compensation: £17 per hour

Work Schedule: Shift rotation between 7am-7pm

Note: Only candidates with active SC clearance should apply

We are collaborating with a leading organization in the field of complex power systems to recruit an IT Support Engineer who possesses experience in providing 1st, 2nd, and 3rd line support.

Key Responsibilities:

  • Manage incoming calls and deliver exceptional service by understanding IT requirements
  • Oversee queue management effectively
  • Adapt to flexible working hours as needed
  • Act as a single point of contact for users
  • Establish and nurture relationships with end users

Essential Skills:

  • Strong communication and listening abilities
  • Proven experience in troubleshooting IT-related issues
  • Solid IT knowledge base
  • Proficiency in Microsoft Office applications such as Word, Excel, and Outlook

Application Process:

Interested candidates are encouraged to submit their CV for consideration.

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