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Client Affairs Officer

2 months ago

Winchester, Hampshire, United Kingdom Shared Services Partnership Full time
Job Summary

We are seeking a highly skilled Client Affairs Officer to join our team at Shared Services Partnership. As a Client Affairs Officer, you will play a critical role in ensuring the well-being and financial security of vulnerable adults who lack the capacity to manage their own affairs.

Key Responsibilities
  • Manage a caseload of clients, ensuring their income is maximized and their assets are safeguarded from abuse and exploitation.
  • Empower clients to make decisions where possible, or make decisions in their best interests with regard to their known beliefs, wishes, and preferences.
  • Develop and maintain effective relationships with clients, their relatives, carers, and professional support.
  • Manage client resources effectively to meet their needs and improve their quality of life.
  • Stay up-to-date with state benefits payable by the Department for Work and Pensions, as well as an understanding of eligibility and entitlement.
  • Liaise with the Court of Protection and Office of the Public Guardian as required.
Requirements
  • Strong knowledge of the Mental Capacity Act and its application in practice.
  • Excellent verbal and written communication skills.
  • Strong numeracy, budgeting, and IT skills.
  • Ability to work independently and manage conflicting demands and competing deadlines.
  • Confidence to challenge the accepted or expected view when advocating on behalf of clients.
  • Commitment to ongoing personal development and wellbeing.
What We Offer

We offer a comprehensive benefits package, including a commitment to your continued personal development and wellbeing. As a valued member of our team, you will have access to a range of benefits, including:

  • Opportunities for career advancement and professional growth.
  • A supportive and inclusive work environment.
  • A competitive salary and benefits package.
  • Access to ongoing training and development opportunities.
Travel Requirements

You will be required to travel to various locations within Hampshire or other local authority areas. A current driver's license and access to a reliable vehicle are essential for this role.

Values Based Recruitment

We recruit for attitudes and values in Adults' Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.

Vetting Requirements

This post is subject to a Criminal Records Check.