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Financial Customer Support Specialist

2 months ago

Epsom, United Kingdom Ernest Gordon Recruitment Limited Full time
Position Overview
As a Customer Service Representative (Financial Services), you will be an integral part of a dynamic financial organization that values growth and development. This role offers a competitive salary range of £24,000 - £25,000, alongside comprehensive training, opportunities for career advancement, and various benefits including bonuses and hybrid working options.

Key Responsibilities
In this position, you will:
1. Manage mortgage account administration and handle customer inquiries through various communication channels.
2. Promote financial products effectively via phone, email, and mail to enhance customer satisfaction.
3. Recommend tailored financial solutions to clients, ensuring a client-focused service approach.

Support and Development
You will receive dedicated mentorship from day one, ensuring you are well-equipped to thrive in a fast-paced environment. The first four months will focus on your training and integration into the team.

Ideal Candidate Profile
The successful candidate will possess:
- Previous experience in administrative or customer service roles.
- A background in financial services is preferred.
- Availability to work a few hours on a Saturday once a month.

Keywords:
Customer Service, Financial Services, Administration, Mortgages, Client Relations, Epsom

Note:
This role is facilitated by Ernest Gordon Recruitment Limited, acting as an employment agency for permanent recruitment.