Freight Forwarding Clerk

7 days ago


West Drayton, Greater London, United Kingdom The ICM Group Full time

About The ICM Group

The ICM Group is a leading logistics company that specializes in freight forwarding and export operations. We are seeking a highly skilled and detail-oriented Night Export Coordinator to join our dynamic team.

Job Summary

The Night Export Coordinator will be responsible for ensuring the smooth operation of our export department, providing exceptional customer service, and maintaining high standards of documentation and compliance.

Key Responsibilities

  • Export File Management: Ensure all export files meet our high standards and are accurately completed.
  • Documentation Compliance: Follow precise instructions for export documentation and ensure all shipments comply with destination instructions.
  • Mailbox Management: Maintain shared mailbox to required standards and resolve customer queries effectively.
  • Operational Liaison: Coordinate with the warehouse, import, and commercial departments to ensure smooth operations.
  • Other: Support reception and receiving area as needed and assist in maintaining filing systems to required standards.

Requirements

  • Experience: Ideally 2 years of experience working for a freight forwarder, within an Air Exports.
  • Customer Service: Excellent skills in customer service.
  • Computer Skills: Proficient in MS Office, including Outlook and Excel, and a basic understanding of Bond checks, NES, ASM GEMS, and CHIEF is desirable.
  • Attention to Detail: High level of accuracy and attention to detail.
  • Initiative: Ability to work independently and as part of a team while maintaining a collaborative mindset to support team success.
  • Aviation Security Certificate: Completion of Level CO (training provided).

Why Work with The ICM Group

  • Competitive Salary: £27,000.
  • Professional Growth: Opportunities for career advancement and professional development.
  • Supportive Environment: Work with a team of experienced professionals in a collaborative setting.
  • Training: Receive comprehensive training, including Aviation Security Certification.
  • Salary: £22,500 per annum + £4,500 shift allowance.
  • Shift Rotation: Tuesday – Friday / Wednesday – Saturday (37.5 hours over a 4-night pattern).


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