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Porter - Hospitality Assistant

2 months ago

Berkhamsted, United Kingdom Chartwells - Independent Full time
About the Role

We are seeking a dedicated and customer-focused Porter to join our team at Chartwells - Independent. As a Porter, you will play a vital role in ensuring the smooth operation of our facilities and providing exceptional customer service to our clients.

Key Responsibilities
  • Assist in maintaining the cleanliness and tidiness of public areas, including the lobby and other high-traffic zones.
  • Support housekeeping, restaurant, and banqueting staff in setting up rooms and moving furniture as needed.
  • Handle reception duties, such as booking theatre tickets or making restaurant reservations, to provide a seamless experience for our clients.
  • Respond promptly to customer requests and concerns, ensuring their needs are met and exceeded.
  • Run errands and perform tasks as required to support the smooth operation of our facilities.
  • Ensure the safety of customers by placing and removing signage indicating wet floors or other hazards.
Requirements
  • Be adaptable and able to prioritize tasks effectively in a fast-paced environment.
  • Be an excellent communicator and relationship-builder, with a strong focus on customer satisfaction.
  • Have experience delivering high-quality customer care and service.
  • Take initiative and make decisions that align with our company values and customer needs.
  • Possess excellent timekeeping and reliability skills, with a strong attention to detail.
About Us

Chartwells - Independent is a leading provider of hospitality services, committed to delivering exceptional experiences for our clients and customers. We are a dynamic and forward-thinking organization, dedicated to fostering a culture of inclusivity, respect, and excellence.